IT Tech Support Technician
ESSENTIAL DUTIES AND RESPONSIBILTIES:
Must be able to adhere to a multi-state Gaming Commission Regulations, PT Services New Jersey regulations and live unit policies and procedures.
Provide technical support for the video streaming equipment, data, optical and network communication systems accordance with the specified procedures.
Perform installation and maintenance of video streaming equipment such as video cameras, audio, video cards, cabling, and any other equipment’s in accordance with the specified procedures.
Install, administer, and troubleshoot computers, laptops and any hardware as requested by management.
Monitoring information systems by diagnosing problems, solving them immediately and advising the direct manager about the work carried out and the execution times.
Respond to user calls and troubleshoots, and to diagnose and resolve software problems.
Monitor CDN server connections, diagnose and solve problems, or organize the aversion of problems.
Provide a day-to-day technical support such as consultations and provision of services for users.
Make and save reports of any related documentation.
Eager to learn and participate with new applications, software, and networking stocktaking.
Prepare necessary technical report when requested by the management.
Understand and use IT technical terminology and comply with any regulatory enactments, standards, and provide technical documentation requirements.
Execute duties in accordance with the standard IT service operating procedures.
Perform any additional duties as instructed by management.
EDUCATION & EXPERIENCE/QUALIFICATIONS REQUIRED
Associate degree (Preferred) and/or equivalent technical training.
Must be 21 years of age or older
Preferably, 1 year of previous IT and/or technical computer experience.
Basic computer skills- MS Office, electronic mail, etc.
Knowledge – Windows and Windows office related software installation and troubleshooting
Networking skills – good cooperation skills, ability to deal with potential conflicts in diverse situations, ability to cooperate with people with different views and culture
Communications skills – ability to clearly and unambiguously explain issues related to work, company's rules and procedures.
Ability to maintain a professional demeanor, including manner of speech, appearance, and posture in a fast-paced environment.
Ability to work a variety of shifts, including nights, weekends, and holidays.
Punctuality and attention to detail.
Ability to learn quickly and work independently.
Ability to understand and to use IT technical terminology.
Be able to wear assigned uniforms and maintain professional appearance standards.
Must be able to obtain a New Jersey Gaming License and West Virginia Casino Employee
Compensation & Benefits
Pay Rate: $25
Yearly Bonus
Vacation Days: 10 days
Sick Time: 5 days
10 Holidays pay
Health Benefits: Medical, Dental, Vision, HSA/FSA, LTD/STD, Life Insurance.
401K – 4% match
Physical Functions
Frequent standing and walking.
Bending, kneeling, stooping, crouching, squatting, and crawling to access equipment in various locations (e.g., under desks, behind servers).
Reaching, twisting, turning, climbing stairs, ladders, or potentially into and out of vehicles or elevated platforms.
Ability to lift and move objects, often ranging from 10 pounds regularly to 50 pounds. Occasionally lifting heavier items, potentially up to 100 pounds, sometimes with assistance or appropriate equipment.
Carrying and transporting materials and tools.
Frequent use of hands and fingers for tasks like typing, grasping, and manipulating tools and equipment.
Visual capacity for using computer equipment, reading manuals, and performing detailed work.
Working in various environments, such as live streaming floor and any back of the house areas.