Java Product Support Engineer
- Participates in development and delivery of regular patch releases, including:
o Develop new fixes
o Back port existing fixes
o Build and upload releases
o Improve patch release CI/CD processes
o Respond with technical and creative solutions to client problems
o Interact directly with clients and internal staff
o Research and reproduce issues
o Debug Java code
o Collaborate with other developers
o Submit bug reports and enhancement requests
o Inspect customer code
o Develop code examples
o Provide feedback to R&D, documentation, and customer success on issues and resolutions
- Contributes to other support-related technical and development projects as requested
Requirements:
- Bachelor’s Degree or equivalent in relevant field
- 5+ years Java development experience; full-stack preferred
- 2+ years’ experience with web technologies including HTML and CSS; SCSS a plus
- Proven and demonstrable analytical, problem-solving, and communication skills
- Ability to speak and write English fluently
- Able to work in a team-oriented, collaborative environment