Junior Client Support Specialist
You will serve as the first point of contact for clients through live chat, email, and telephone. You will provide guidance on trading platforms, products, and services, build strong client relationships, investigate technical queries, deliver effective solutions, and collaborate with Compliance, Payments, and Technical Support teams to resolve enquiries. You will also maintain accurate knowledge of products, industry developments, and internal procedures.
Responsibilities
- Deliver customer service through live chat, email, and telephone
- Build client relationships by providing guidance on trading platforms, products, and services
- Investigate and resolve technical queries
- Deliver effective solutions and maintain a seamless client experience
- Collaborate with Compliance, Payments, and Technical Support teams to resolve client enquiries
- Stay up to date with company products, industry developments, and internal procedures
Requirements
- Excellent written and verbal communication skills in English
- Strong computer literacy
- Experience using CRM systems
- Ability to quickly learn new technologies and platforms
- Exceptional attention to detail
- Ability to manage multiple tasks and a high volume of client enquiries
- Strong organisational and time management skills
- Ability to prioritise workload in a fast-paced environment
- Problem-solving, critical thinking, and decision-making abilities
- Ability to work collaboratively
- Passion for customer service
- Previous live chat customer support experience is advantageous but not essential
Benefits
- 1-month notice period during and after probation
- Monday to Friday working hours from 9:00 AM to 5:30 PM
- 22 days of annual leave
- Monthly allowance
- Group medical insurance