Junior Customer Success Executive
Job description
Hiring freshers - 0-2 years of Experience
for Customer Success Executive
As a Customer Success Execute at Abmiro, you'll play an important role in driving our clients' success using our SaaS product (Rekart). You'll be a technical expert, working closely with clients to understand their needs, troubleshoot any technical issues, and empower them to utilize the capabilities of our software fully. Your role is key in fostering long-lasting, mutually beneficial relationships with our customers.
You should be a Graduate / PG in IT / CS (BE, BTech, Bsc, MSc)
About Company
Abmiro, a fast-growing SaaS (Rekart) company in Pune, seeks smart and talented individuals. Rekart () is an end-to-end SaaS platform for businesses with subscription offerings. The platform can automate their routine work, manage their deliveries, automate billing and accounting, and deliver a delightful experience to their customer. The platform is powerful, flexible, and made to meet the needs of any enterprise.
Requirements
Role & Responsibilities
● Serve as customers' primary technical point of contact, offering expert guidance and support through phone calls, email, and chat.
● Collaborate with clients to understand their unique requirements and goals
● Assist with the setup, configuration, and onboarding of customers on the platform
● Provide quick solutions or workarounds to client queries
● Coordinate with the technology team for possible issues/enhancements/feature requests
● Provide technical training and support resources to ensure customers can maximize the value of our software.
● Proactively identify opportunities to optimize and enhance customer workflows using our product.
● Serve as a liaison between customers and internal teams, facilitating effective communication and issue resolution.
● Maintain a deep understanding of our product, including new features and updates.
● Document and maintain training documents and material for customer training purposes. Preferred candidate profile
● Bachelor's degree in a relevant field (e.g., Computer Science, Engineering) or equivalent work experience.
● Fresher or 1-2 years experience in technical customer support / SaaS product support
● Strong technical background with the ability to understand and troubleshoot complex technical issues.
● Excellent communication skills, both written and verbal, with the ability to convey technical concepts clearly and understandably.
● Empathetic and customer-focused approach, always ensuring customer success is the top priority.
● Strong problem-solving and critical-thinking abilities.
Benefits
Benefits
Feel good factor / impact driven work- Be part of the journey that is creating an impact on the subscription economy. The work we do has a direct impact on the industry.
Ownership driven work- you own problems within the organization and not an implementer of someone else’s idea. You can design solutions and work with multiple stakeholders to implement them.
Job stability– While you build awesome products in a cool and chilled start-up culture, we can assure you of your job stability and healthcare needs.
Flexible work environment- we are working from home currently but will slowly move to a hybrid set-up with enough flexibility
Others benefits including Provident Fund, Insurance, personal growth opportunities, technology growth opportunities etc.