Junior Manager – CX/UX Research And Design
About the role:
As a junior management – CX/UX research & design based in Jeddah, you will lead user-centric research and design initiatives to enhance customer experiences across our digital platforms. Partnering with stakeholders, you will translate customer insights into innovative UX solutions and drive usability improvements.
Responsibilities:
- Plan and conduct qualitative and quantitative UX research studies
- Gather and analyze customer insights to inform CX strategies
- Develop wireframes, prototypes, and high-fidelity UI designs
- Map user journeys and identify pain points and opportunities
- Perform usability testing and iterate designs based on feedback
- Collaborate with cross-functional teams to align design solutions with business goals
- Present research findings and design concepts to stakeholders
Required qualifications:
- 4-7 years of experience in UX research, CX, or related roles
- Proficient in user research methodologies and usability testing (technical)
- Strong skills in wireframing, prototyping, and UI/UX design tools (technical)
- Experience with user journey mapping and customer insight analysis
- Solid understanding of CX principles and best practices (non-technical)
- Excellent communication and stakeholder management abilities
- Bachelor’s degree in Design, HCI, Psychology, or related field
Preferred qualifications:
- Experience in a managerial or team lead capacity
- Knowledge of Agile/Scrum processes and working in cross-functional teams
- Familiarity with local market and customer behaviors in Jeddah/Saudi Arabia
- Certification in UX design or UX research (e.g., NN/g, UXPA)
- Advanced skills in prototyping tools such as Figma, Sketch, or Adobe XD
Position details:
Location: Jeddah, Saudi Arabia
Industry: Consulting / Professional Services
Experience required: 4+ years