Junior Network Analyst- German

-> Taking calls from Hotel Guests and Hotel Staff Members.
-> Adhering to company policy on attendance and use of phone status buttons.
-> Addressing questions and concerns reported by callers.
-> Using internal software to create tickets according to Company standards and procedures.
->Resolving tickets according to company policies.
-> Properly escalating tickets per company policy.
-> When requested, handling e-mail communication with the clients.
-> Provide exceptional customer service to callers.
-> Representing the company, showing a positive image to callers.
-> Following policies and procedures provided during training or supplied by Managers.
-> Meeting or exceeding the expected performance standards.
-> Working well with other GuestTek employees.
-> Attending additional training programs that will be provided and organized by the Company.
-> Other related duties as assigned.

Fluent in English (80% or higher) is a requirement.
 Fluency in Arabic, French, German, Spanish, or Turkish languages is an asset.
 Basic concepts of Windows, Apple and Android operating systems, and a comfort level of
troubleshooting these topics patiently with a customer over the telephone.
 Exceptional Customer Service and communication skills.
 Scheduling flexibility (Availability to work either mornings, afternoons, or night shifts, and weekends).
 IT certifications will be an asset

Superior communication and interpersonal skills.
 Customer and business oriented approach.
 Motivated, reliable, and goal oriented with a proven dedication to customer care excellence.
 Ability to use logic while providing service.
 Ability to work independently, and the desire to go above and beyond while contributing to a team’s
overall success.
 A positive “can do” attitude and customer focused approach that will enable you to deal with challenging
situations and integrity, empathy, and sincerity.