Junior SAP Support Specialist

We are looking for a Junior SAP Support Specialist to strengthen our team.

You will have the opportunity to support our clients and enhance your SAP Customer Experience skills. If you are ready to contribute and grow within our dynamic environment, we invite you to apply.

Responsibilities

• Provide 2nd Level Support, handling incident and service tickets in accordance with SLA requirements
• Perform technical monitoring of a solution, troubleshoot and resolve issues related to the solution
• Collaborate with IT team and end users to analyze, reproduce, and resolve issues
• Use Jira and Confluence for ticket tracking, project coordination, and documentation
• Provide feedback and recommendations for improvements to the custom solution
• Document support processes, resolutions, and client interactions accurately

Requirements

• Motivated individual who is eager to learn
• Understanding of business processes within a company environment
• Upper-Intermediate level of English, both spoken and written (B2+)
• Residence in Ukraine (remote work is available only for candidates based in Ukraine)
• Practical experience in identifying and resolving technical issues with the solution

Nice to have

• Background in customer support or previous experience as a support agent
• Familiarity with Jira and Confluence
• Experience as a SAP user

Benefits

With us you can:

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
• Participate in volunteer, charity programs and communities (both technical and interest-based)

We focus on your professional growth:

• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)

What we offer:

• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children