Junior System Administrator

· Provide day to day support to GuestTek staff.

· Configure and maintain desktop, laptops and server systems.

· Set up and administer end user computing accounts.

· Assist with network maintenance.

· Participate in support and administration of the Avaya phone system.

· Provide IT-related training for end-users.

· Schedule projects to meet delivery dates and commitments.

· Keep abreast of technology advances in computer hardware and software.

· Other IT related duties as assigned.

· Minimum 1-year technical diploma from recognized institution or 3 years IT support experience.

· Experience troubleshooting a wide variety of computer software and hardware problems and implementing standard configurations.

· Support and troubleshooting of Windows 7-10 and Office 365 applications.

· Experience installing and troubleshooting Windows Server 2008 R2 – 2019.

· Extensive knowledge of Microsoft Active Directory

· Experience working with Microsoft System Center

· Experience troubleshooting and working with Microsoft Lync/Skype for Business

· Experience troubleshooting network issues and working with Cisco and Palo Alto hardware.

· Management of servers using Hyper-V virtualization.

· Linux experience is an asset but not required

· Administration and experience supporting Avaya VOIP telephony system

· Salesforce experience is an asset but not required

· Flexible, pro-active approach and the ability to work under pressure to meet tight deadlines, managing and resolving priorities.

· Prepared to maintain and enhance own personal and professional development.

· Excellent customer service skills and people management skills in an environment of 500+ employees.

· Superior written and verbal communication skills English; able to discuss technical issues with both technical and non-technical people.

· Initiative, ability to plan and schedule work, sound judgment in resolving escalated issues, and a passion for process improvement.

· Problem solver that can work both independently and as a team member.

· Flexible, pro-active approach and the ability to work under pressure to meet tight deadlines, managing and resolving priorities.