Kennel Manager

Job Title: Kennel Manager

Location: Jackson Springs, NC

Job Type: Full-Time

Job Summary:

The Kennel Manager is responsible for overseeing the overall operations and performance of the kennel facility, ensuring a safe, clean, and efficient environment for both animals and staff. This leadership role includes managing supervisory staff, setting standards and policies, budgeting, compliance, and collaborating with upper management on strategic initiatives. The Kennel Manager ensures that the day-to-day operations (led by Kennel Supervisors) align with the facility’s mission and service standards.

Key Responsibilities:

Leadership & Oversight

• Lead, mentor, and evaluate Kennel Supervisors and animal care staff
• Develop and enforce operational policies, protocols, and care standards
• Set staffing plans and schedules in coordination with Supervisors
• Serve as the point of contact for escalated concerns, animal care decisions, or staff issues

Operations Management

• Monitor and ensure compliance with animal welfare regulations, sanitation protocols, and safety standards
• Oversee purchasing, inventory control, and vendor relationships for supplies and equipment
• Coordinate repairs or improvements as needed to facility

Financial & Strategic Planning

• Collaborate with leadership on budgeting, pricing, staffing, and service development
• Track operational data, costs, and key performance indicators

• Identify opportunities for improved efficiency and customer satisfaction

Collaboration & Communication

• Liaise with veterinarians, rescue partners, and regulatory agencies
• Coordinate with HR on hiring, training, and performance management of Supervisors and Leads
• Represent the facility at meetings, events, or public relations opportunities