Key Account Manager

About Martin Inc.

Founded in 1934 and headquartered in Florence, AL, Martin offers a wide variety of products and services in Industrial, Safety, Integrated Supply, and Fastening - all uniquely designed to help companies operate better. Martin is a member of the Affiliated Distributors, the Industrial Supply Association, the National Association of Wholesalers, the National Fasteners Distributor Association, and the Global Sourcing Alliance. For more information, visit www.martinsupply.com

Summary:

The Key Account Manager (KAM) is responsible for developing and executing strategic account plans that maximize revenue, gross profit, customer retention, and long-term partnerships with assigned manufacturing customers. The KAM serves as the primary business advisor to customers by identifying opportunities to reduce total cost, improve supply chain performance, optimize inventory, and expand Martin’s product and service offerings.

Key Responsibilities:

• Manage and grow assigned key customer accounts.
• Drive sales growth, profitability, and margin improvement.
• Manage customer inventory programs and optimize stocking levels.
• Partner with internal teams to resolve supply chain issues and meet customer KPIs.
• Monitor pricing, contracts, cost recovery, payment terms, and account profitability.
• Lead continuous improvement initiatives, including VMI, Kanban, inventory reduction, and cost savings.
• Conduct customer visits, Quarterly Business Reviews, and executive business updates.
• Communicate market trends, pricing changes, and new program launches.