Keystone, IA - Service Manager

Keystone, IA - Service Manager*

Job Function:

Provide service operation leadership to maximize return on investment through optimizing Service Department processes and safety procedures to ensure internal and external customer satisfaction, grow profitable service labor sales, manage controllable expenses, attract and retain outstanding talent while effectively engaging department personnel.

Essential Responsibilities:

1. Develops and maintains effective Service Department processes to ensure internal and external customer satisfaction.
2. Leads by sharing best practices that fosters improvement of the Service Department.
3. Timely review of work order accuracy to be processed by administrative staff ensuring maximum return on investment.
4. Work with Human Resources to recruit, hire, develop and retain key talent.
5. Responsible for the safety of the service department in alignment with company safety policies. Conducts safety training, reviews safety related incidents and implements corrective actions agreed upon by Store Manager.
6. Develop service personnel training paths in conjunction with Store Manager by evaluating abilities and scheduling the appropriate classes or learning modules to minimize disruption of department work flow.
7. Communicates and holds service personnel for the location responsible to understand policies, procedures, and service goals.
8. Establishes service personnel goals, provides feedback, rewards performance, and addresses performance issues in alignment with strategic service department direction provided by Store Manager.
9. Engages team to participate and promote customer seminars, field days and related events.
10. Works with Store Manager and other team members to create and implement a perpetual marketing plan that grows service sales and addresses seasonality of work load.

Additional Responsibilities

Other responsibilities as assigned by supervisor.

*Safety Sensitive Position

Keystone, IA - Service Manager Pay & Benefits

• Competitive Pay plus structured bonus plan
• Health, Dental, Vision and Insurance (Company sponsored Healthcare starts the first day of the month after you start with P&K)
  • ZERO cost health insurance for employee only coverage
• Company Paid Life Insurance
• 401k -- 4% Company Match after 1 year...employee may start contributions first of the month after hire date
• Paid Time Off & Holiday Pay (Starting Day 1 with P&K!)
• Safety Gear Allowances
• Ongoing product and service training
• A collaborative, supportive store culture that actually feels like a team