Kid Zone Lead

JOB SUMMARY:

The Kid Zone Lead is a part of our club’s leadership team and is responsible for creating a clean, safe, and enjoyable environment for our little members and Kid Zone team members. With a genuine passion for working with children, our Lead oversees daily operations of the Kid Zone programs, staff scheduling, onboarding, and all program oversight. The Kid Zone Lead serves as a primary point of contact for parents and guardians, ensuring consistent communication and high-quality experiences for our little members and families. By developing a well-trained, accountable, and supportive team, the Kid Zone Lead directly contributes to positive little member experiences, member trust, and overall member satisfaction.

DUTIES AND RESPONSIBILITIES – WHAT YOU WILL DO:

• Maintain a safe environment through correct implementation of safety policies and procedures
• Observe and monitor the activities of team members and all children in the Kid Zone
• Maintain procedural processes in record keeping systems
• Organize and participate in activities and special events
• Responsible for following and adhering to the In-Shape Clean Approach
• Organize and store toys and materials to ensure order in activity areas
• Support social development, encourage understanding of others and positive self-concepts with all children
• Ensure only authorized personnel enter the Kid Zone area
• Assist in building our community of members through a consistent member experience
• During the season, where applicable, monitor the pool and slide as needed and enforce slide rules at all times
• Attend and participate in required meetings and trainings as needed

Leadership and Team Development

• Coach, mentor, and support Kid Zone team members to enhance skills, performance, and accountability
• Ensure team members are engaging children in activities that promote healthy habits
• Serve as an ambassador for the KZ team, effectively communicating team feedback, concerns, and opportunities to the General Manager and Assistant General Manager (AGM)
• Support the General Manager with scheduling and proactively addressing coverage needs resulting from absences or operational demands
• Assist in identifying positive performance trends and opportunities for improvement to enhance Kid Zone efficiency and service quality

Operational Duties

• Ensure all policies and procedures of the Kid Zone are followed by staff, children, and parents/members
• Resolve concerns/problems ensuring our members’ needs are met and company guidelines are followed
• Partner with the General Manager and AGM to maintain appropriate inventory levels of cleaning supplies and operational materials
• Perform additional duties and responsibilities as assigned to support overall club operations

Revised 12.29.2025