L1 Technical Helpdesk
Salary: $55,000 per year
Looking for a thrilling opportunity to join our dynamic and fast-growing Technical Support team in Perth?
Keen to make a genuine difference in people's work lives and step into the IT world with the latest cutting-edge security, voice, and network solutions?
Then Telair is for you!
Join a leading telecommunications company where innovation meets exceptional customer service. Telair Pty Ltd, based in West Perth, offers a wide range of products and services, including voice and data services, cloud solutions, and managed services, all designed to meet the evolving needs of our clients. Our values are Pioneer, Promise, People, Partners, and Pride, and our mission is simple: “Committed to delivering what we promise.”
What is the job?
We are seeking an enthusiastic L1 Technical Support superstar to be the friendly face of our business and provide first-rate technical assistance to our diverse range of customers, both residential and commercial.
As a valued member of our team, you'll have the chance to expand your knowledge of Business Grade Fibre services across multiple Carrier networks, as well as get hands-on experience with cutting-edge Cloud-based communication platforms and NBN Internet technologies nationwide.
Key responsibilities:
Resolve issues with Residential and Business-grade services through effective troubleshooting.
Keep customers updated on the status of their query/fault by providing proactive communication.
Work with upstream and third-party suppliers to manage fault resolution in a timely manner.
Manage customer expectations according to defined processes.
Actively handle ticket queues and inbound phone calls.
Identify short and long-term strategies to help mitigate the impacts on customers' business or home network by taking a holistic approach to their situation.
Skills & Experience
Knowledge of fundamental networking principles
Experience working in IT or Telecommunications helpdesk environments
Excellent oral and written communication abilities
A pleasant and supportive phone demeanor
A desire to aid clients in resolving their concerns
Self-driven and capable of working independently
Attentive to details and prioritise accuracy over speed
Capable of fulfilling customer service level agreements (SLAs) while prioritising a favorable customer experience
Enjoys working collaboratively in a team to accomplish shared objectives
Committed to maintaining high levels of professionalism and ethical standards in a diverse workplace
What does Telair offer?
A fun and supportive work environment
A tailored induction program to ensure you have the best introduction to Telair
Ongoing and regular training to ensure you are kept up to date with the latest industry changes
Celebrating you with awards and recognition
A diverse company culture that gives more than just a job
A great coffee machine (Free coffee!)
Discounts on your friends and family NBN services
Great remuneration $$$ with opportunities for over-time and/or TOIL, whatever your preference
Why Join Telair?
At Telair Pty Ltd, we don't just connect homes and businesses — we connect people. As one of Australia's leading telecommunications providers, we're passionate about delivering reliable, innovative, and customer-first solutions nationwide.
We're proud of our supportive, down-to-earth culture where teamwork, growth, and making a difference truly matter. Our people are what make Telair great.
This role is ideal for someone who enjoys being organised, likes seeing tasks through from start to finish, and wants to build real operational experience — not just tick boxes. You'll be trusted with responsibility, supported by clear processes, and exposed to how a growing technology business operates behind the scenes.
If you're looking for a stable role with variety, accountability, and room to build your skills over time, you'll feel right at home at Telair.
Want to know more?
If you're ready to join a dynamic and innovative company, where you can make a real impact, apply now to join the Telair team. We can't wait to see what you bring to the table!
At Telair Pty Ltd, diversity is celebrated, and all applicants will be considered on merit.