Lead Business Analyst

We are seeking a highly experienced Lead Business Analyst with deep expertise in the Insurance Property & Casualty domain, spanning commercial and specialty lines beyond standard commercial property. The ideal candidate will be a strong communicator, fluent in AI prompting, and able to work US Eastern Time hours with some overlap with Europe. You will play a critical role in the Submission Management Platform, collaborating with business and technical stakeholders to drive prompt engineering, business rule creation, and documentation.

Responsibilities

• Collaborate with the client on incoming items, offering feedback on prioritization and ensuring alignment with project leadership
• Develop a strong understanding of the client's business and product landscape, including insurance workflows and requirements
• Review and analyze submission documents to identify patterns that inform prompt creation
• Apply best practices in AI prompt engineering to extract data elements from submission emails
• Translate business requirements into clear, actionable prompts and business rules
• Clarify requirements with business partners at the client within the defined scope
• Create, revise, and maintain business rules and detailed user stories related to prompt engineering and business logic
• Develop placeholders for technical user stories to support comprehensive planning and prioritization
• Take ownership of documentation, user stories, and knowledge transfer related to business logic and prompt engineering
• Set up and manage boards and teams in Azure to track work and assignments
• Support QA and development teams with business context and subject matter expertise, bridging knowledge gaps in insurance topics
• Guide business partners through UAT, analyzing, clarifying, and answering business-related questions
• Organize and facilitate stand-ups, partnering with the Delivery Manager to provide status updates to the client
• Assist with production deployment runbooks and Wiki documentation related to business processes
• Provide first-response triage for production issues, acting as the primary point of contact for business teams
• Create Change Control Board (CCB) requests with detailed business context
• Conduct post-production validation and communicate release notes to business users
• Provide ongoing production support

Requirements

• A minimum of 5 years of relevant experience
• At least one year of experience leading and managing teams
• Deep knowledge of the insurance value chain, particularly from submission through policy issuance, including quoting and binding
• Knowledge of specialty products, especially Excess lines such as Excess Casualty, Professional Liability, Medical Liability, and Products and Contractors
• Ability to facilitate and lead requirement gathering sessions
• Skilled at building relationships with key business stakeholders
• Experience with user story elaboration, backlog refinement, and prioritization, acting in a product owner capacity
• Experience working with development teams to define and deliver end-to-end features
• Ability to define acceptance criteria for user stories and collaborate with QA teams to test features
• Experience providing first-level operational support to business users and underwriters across various segments
• Experience monitoring Teams channels for production issues and performing initial triage
• Fluency in AI prompt engineering and related best practices
• Exceptional communication and stakeholder management skills
• Proficiency in creating user stories, business rules, and supporting documentation
• Familiarity with Azure DevOps or similar tools for work tracking and team management
• Ability to support QA, UAT, and production processes using business expertise
• English proficiency at B2 level or higher, with strong written and verbal communication skills

Nice to have

• Experience using GenAI tools for requirement management
• Strong planning and organizing skills
• Familiarity with Scrum practices

Benefits

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn