Lead Clinical Case Manager - CARES

Except in the case of an undue hardship, La Familia provides reasonable accommodations to persons with disabilities when the accommodations are necessary to enable the persons to perform the essential functions of the job. The Agency also provides reasonable accommodations when necessary based on religious needs. Individuals requiring workplace accommodations must discuss their needs with La Familia Human Resources. Individuals seeking accommodations for disabilities are typically required to provide medical documentation supporting the existence of a disability, the need for the accommodation, and what workplace modifications will enable the employee to perform the essential functions of the job.

POSITION OVERVIEW Reentry+Clinical):

The Clinical Case Manager provides trauma-informed, clinically-oriented case management services to adults with serious mental health conditions who are transitioning from incarceration, probation, or other justice system involvement back into the community.

This role integrates clinical assessment, care coordination, and reentry stabilization services, supporting clients in navigating the complex challenges of reintegration, including housing instability, behavioral health needs, substance use recovery, and access to medical and social services.

The Clinical Case Manager applies clinical judgment, risk assessment, and crisis intervention skills to promote safety, reduce recidivism, and support long-term recovery. Services are delivered in the field—including homes, correctional reentry settings, and community agencies—as well as via telehealth.

Working as part of a multidisciplinary team, the Clinical Case Manager collaborates with probation/parole, behavioral health providers, housing partners, and community-based organizations to ensure coordinated, client-centered care. This role will report directly to the Program Supervisor.

This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Conduct comprehensive clinical and reentry-focused assessments, including mental health, substance use, criminogenic risk factors, housing stability, and psychosocial functioning.
• Perform and document mental status examinations (MSEs) and ongoing risk assessments, including evaluation of safety concerns, relapse risk, and recidivism factors.
• Develop and implement individualized, recovery-oriented service plans that address both clinical needs and successful community reintegration goals.
• Provide intensive, field-based case management to support clients during critical transition periods following release from incarceration or institutional settings.
• Deliver crisis intervention, de-escalation, and safety planning, coordinating higher levels of care (e.g., hospitalization, detox programs) when clinically indicated.
• Support clients in accessing behavioral health treatment, including linkage to psychiatric services, therapy, and substance use recovery programs.
• Collaborate with probation/parole officers, reentry programs, correctional facilities, and legal system partners to ensure compliance with conditions of release while supporting client rehabilitation.
• Assist clients with securing stable housing, including transitional housing, reentry housing programs, shelters, and independent living placements.
• Facilitate access to benefits and entitlements (e.g., SSI/SSDI, Medi-Cal, CalFresh), identification documents, and employment or vocational services.
• Provide rehabilitation counseling and skill-building interventions, including life skills, coping strategies, and community integration support.
• Coordinate care with medical and dental providers, ensuring continuity of care for co-occurring physical health conditions.
• Maintain accurate, timely, and compliant clinical documentation, including progress notes, treatment plans, ANSAs, and reentry-related outcomes.
• Participate in multidisciplinary team meetings, case conferences, and clinical supervision, contributing clinical insight on high-risk and complex cases.
• Build and maintain strong relationships with community reentry resources and service providers to expand support networks for clients.
• Provide transportation support and accompaniment to appointments when necessary to ensure engagement in services.

Additional Clinical & Reentry Competencies:

• Serve as a liaison with funders regarding programmatic and operational issues.
• Attend all funder-required meetings, events, and trainings.
• Ensure delivery of program elements in compliance with contract language.
• Submit all required documents and reports by the deadlines.
• Collaborate with La Familia Administration and the Supervisor to ensure accurate and appropriate contract expenditures.
• Knowledge of criminogenic risk factors, recidivism reduction strategies, and justice system processes
• Experience applying trauma-informed care and culturally responsive practices, particularly with historically marginalized and justice-involved populations
• Ability to balance accountability (legal compliance) with client-centered, recovery-oriented care
• Strong skills in motivational interviewing, harm reduction, and relapse prevention

Other

• Attend trainings and participate in events relevant to key responsibilities
• Track and regularly report on key metrics for responsible function areas
• Leads and collaborate on special projects related to agency objectives as appropriate

CORE COMPETENCIES:

Leading the self:

• Demonstrates ethics and integrity
• Displays drive and purpose
• Manages self and adapts to change
• Exhibiting leadership stature
• Practice self-awareness and continuous learning

INCLUSION, RESPECT, AND COLLABORATION:

• Exhibit inspirational leadership by being highly responsive, leading a team to resolve immediate issues while strategically and inclusively addressing root causes.
• Develop staff by providing support to allow them to flourish in their roles, and promote a culture where everyone is valued and included, fostering a sense of belonging in an environment where employees can reach their full potential.
• Practices cultural humility and cultural responsiveness when engaging with individuals from diverse backgrounds and life experiences, while practicing appropriate boundaries.