Lead Site Reliability Engineer

We are seeking a Lead Site Reliability Engineer to embed with the team and drive reliable operations across a broad infrastructure landscape. You will own monitoring, observability, and logging with Dynatrace and Splunk, and help evolve dashboards, alerting, and analysis practices. You will also join the on-call rotation and partner on incident response. Apply now.

Responsibilities

• Monitor and sustain the health, performance, and reliability of the client's applications and services
• Operate and continuously enhance Dynatrace and Splunk, including dashboards, alerting, anomaly detection, and log analysis
• Analyze alerts, determine likely root causes, and deliver actionable recommendations to engineering and incident management teams
• Support incident response activities and participate in the on-call rotation
• Perform Root Cause Analysis (RCA) and drive measurable post-incident improvements
• Define and monitor SLOs, SLAs, and error budgets
• Detect and remediate observability and monitoring gaps across services
• Maintain operational runbooks and supporting documentation

Requirements

• Proven background with 5+ years in Site Reliability Engineering, Production Operations, DevOps, or a closely related role
• Deep expertise in Dynatrace and Splunk, including APM, alerting, dashboards, RUM, synthetic monitoring, service flow analysis, SPL queries, and log analysis
• Hands-on experience with production incident management and on-call support, covering alert triage, incident response, RCA, and post-incident reviews
• Strong troubleshooting skills and RCA capability across distributed applications and services
• Solid understanding of application architecture, service dependencies, integrations, performance analysis, dependency mapping, and bottleneck identification
• Practical experience with AWS services, including CloudWatch, ECS, EC2, ALB, Route53, RDS, and VPC
• Working knowledge of CI/CD pipelines and release validation processes
• English proficiency at B2 (Upper-Intermediate) level or higher

Nice to have

• Familiarity with AI-assisted observability capabilities
• Experience optimizing monitoring and alerting strategies
• Exposure to Infrastructure as Code (Terraform or equivalent)
• Travel/Airline industry experience
• Background supporting modernization and cloud transformation initiatives

Benefits

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn