Learning and Development Manager

Training program design

Create learning strategies, design training programs, and assess their effectiveness

Training delivery

Initiate, coordinate, and deliver training programs, and follow up with participants

Training needs analysis

Identify training needs through brainstorming sessions, employee requests, and guest feedback

Training program evaluation

Monitor training attendance and enrollment, and assess the transfer of learning to operations

Training program alignment

Ensure training programs are aligned with the hotel's operations strategy

Training program implementation

Implement and maintain training checklists, and ensure training is consistently delivered

Training program support

Provide coaching and guidance to trainers and leaders, and support new hires

Training program partnerships

Partner with industry associations, training companies, and academic councils

Training program records

Maintain accurate records of training activities and participant information

Training program resource library

Develop and manage a central resource library of training materials

Talent management

Develop and implement a talent management process, including performance management and colleague mobility