Level 1 IT Support Analyst
About the organisation
Join one of the world's largest automotive groups, renowned for innovation, engineering excellence and some of the industry's most recognised vehicle brands. With a global footprint spanning over 150 countries, this organisation offers a collaborative, enterprise-scale environment where you'll work with modern technologies while supporting a diverse and professional user base.
About the role
As the first point of contact for IT support, you'll be responsible for delivering high-quality Level 1 desktop support while taking ownership of incidents through to resolution.
You'll thrive in a structured global environment where initiative, problem-solving and excellent customer service are highly valued.
Your key responsibilities will be:
What you'll bring
What's in it for you
If you're passionate about technology, enjoy solving problems, and take pride in delivering outstanding customer service, we'd love to hear from you.
Join one of the world's largest automotive groups, renowned for innovation, engineering excellence and some of the industry's most recognised vehicle brands. With a global footprint spanning over 150 countries, this organisation offers a collaborative, enterprise-scale environment where you'll work with modern technologies while supporting a diverse and professional user base.
About the role
As the first point of contact for IT support, you'll be responsible for delivering high-quality Level 1 desktop support while taking ownership of incidents through to resolution.
You'll thrive in a structured global environment where initiative, problem-solving and excellent customer service are highly valued.
Your key responsibilities will be:
- Provide Level 1 desktop support to 350+ users
- Support users face-to-face, on the phone and remotely
- Manage user accounts, onboarding and access requests to different systems
- Troubleshoot issues across Windows 10, Microsoft 365, Active Directory, Exchange, Teams, iPhones and additional Hardware, Software and Applications
- Assist with SOE deployments, upgrades, and project work (rollout, migrations, etc.)
- Maintain hardware and software asset management records
- Support executive users with a high level of professionalism
- Follow global IT processes while taking ownership of incidents from start to finish
What you'll bring
- 2+ years' Desktop Support experience in a corporate environment.
- Excellent customer service and communication skills.
- A proactive mindset with the ability to investigate and resolve issues independently.
- SOE deployment or desktop rollout experience is highly regarded.
What's in it for you
- Work for one of the world's most recognised automotive brands.
- Gain exposure to enterprise technologies and global IT operations.
- Join a supportive, collaborative team that values ownership and initiative.
- Full time role with a 3 year term
- Career development opportunities
- Close-knit team with great culture, team building activities, etc.
- Free onsite parking and modern office facilities.
If you're passionate about technology, enjoy solving problems, and take pride in delivering outstanding customer service, we'd love to hear from you.