Local Support Specialist

Join our team as a local support specialist at RateHawk!

Are you passionate about travel and tech? Do you speak English and Italian fluently? If so, we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.

Requirements

What you'll do:

• Help our partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English.
• Be transparent & customer-centric: Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.
• Handle tickets & escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.
• Manage bookings: Handle booking modifications and relocations with attention to detail and urgency.
• Team collaboration: Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.
• Manage expectations: Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.
• Record details: Accurately document all work and partner interactions in our CRM system.

What we're looking for:

• Language skills: Advanced level of Italian and English – you’ll need to speak and write fluently. Knowledge of Spanish, Greek, Romanian, Serbian or other languages is an advantage!
• Industry experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus!
• Proactive mindset: You don’t just solve problems – you prevent them. You anticipate partner needs and take initiative.
• Cool under pressure: Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm.
• Empathetic communicator: You understand and empathize with customer concerns while working toward the best solution.
• Quick learner: Fast at picking up new tools, systems, and processes with a result-oriented mindset.

Benefits

What we offer:

• Remote work: Work from the comfort of your home!
• Salary: Base payment plus monthly bonus.
• Dynamic team: Be part of a young and energetic group of specialists.
• Growth opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.
• Learning & development: We support your growth through seminars, trainings, and conferences.
• Perks: Take advantage of corporate discounts on hotels and other services.

The process:

• Application: We will review your CV once you apply!
• Meeting with HR: A friendly chat with our HR team.
• One minute internet speed test: Just to make sure you’re all set for remote work.
• Meeting with hiring manager: Another friendly chat.
• Interview results and offer!

If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!