Lodge Duty Manager
NOW HIRING | DUTY MANAGER
Luxury Safari Lodge near Pongola, KwaZulu-Natal | Live-in Position
Are you an experienced hospitality professional with a passion for delivering exceptional guest experiences? Join a luxury safari lodge where you'll play a key role in leading daily operations and ensuring five-star service in a spectacular bush setting.
Key Responsibilities:
Oversee the day-to-day operation of the lodge during your shift
Deliver outstanding guest experiences from arrival to departure
Lead and support Front Office, Housekeeping, Food & Beverage, Guiding and Maintenance teams
Handle guest feedback and resolve operational challenges with professionalism
Act as the first responder during emergencies, including medical, wildlife, fire and security incidents
Ensure compliance with lodge standards, health & safety procedures and luxury service expectations
Coordinate daily operations, guest movements and departmental communication
Requirements
Previous Duty Manager or senior lodge operations experience within a luxury safari lodge
Proven leadership and team management skills
Excellent guest relations and communication abilities
Strong organisational, administration and problem-solving skills
Ability to thrive in a remote lodge environment
Flexible to work shifts, weekends and public holidays
Benefits
Live-in with accommodation and meals on duty
3 weeks on, 1 week off