Major Account Manager

ABOUT GEMINI LEGAL

If you are seeking meaningful work in a company that values integrity, innovation, and growth, consider a career with Gemini Legal.

Headquartered in Rocklin, California, Gemini Legal is an industry-leading legal support company serving attorneys across California. Our proprietary, in-house developed technology platform powers efficient, secure digital record collection and workflow management. In addition to records services, we provide vocational counseling to injured workers, delivering comprehensive support throughout the life of a case.

Our growth is powered by our people. We operate with an open-door leadership philosophy and a culture built on accountability, collaboration, and service. We promote from within whenever possible and invest in individuals who demonstrate commitment and potential, including those new to the industry.

Ethical. Passionate. Smart. These principles guide how we work, how we serve clients, and how we support one another.

Employees of Gemini Legal Support may be exposed to confidential, private or sensitive information, protected under HIPAA.

ABOUT THE ROLE

The Major Account Manager is responsible for building and managing relationships with assigned strategic clients to drive long-term growth, retention, and client satisfaction. This role partners closely with identified key clients and prospects to understand their business needs, identify opportunities to expand services, and deliver solutions that create value while achieving established sales and account growth objectives.

The Major Account Manager collaborates with cross-functional teams to ensure exceptional service delivery, resolve client challenges, and support successful account outcomes. This position also develops account strategies, monitors client performance and market trends, and ensures compliance with HIPAA, applicable regulations, and company policies related to data privacy and document security.

• Location: Hybrid-Remote / Los Angeles, CA Territory
• Schedule: Monday-Friday, 8:00am-5:00pm
• Compensation: $90,000 - $95,000 Annually plus incentive (total compensation estimated to be $150,000+ Annually for the first year)

KEY RESPONSIBILITIES

• Develop, manage, and grow relationships with assigned major accounts to drive long-term client retention and satisfaction.
• Serve as the primary point of contact for strategic clients, ensuring responsive communication and exceptional customer service.
• Identify opportunities to expand existing client relationships through cross-selling and upselling Gemini Legal products and services.
• Meet or exceed established sales, revenue, and account growth goals within an assigned territory.
• Execute territory and account strategies that align with organizational sales objectives and business growth initiatives.
• Conduct client meetings, presentations, and business reviews to strengthen partnerships and identify evolving client needs.
• Negotiate service solutions and resolve client concerns through effective problem-solving and relationship management.
• Collaborate with internal departments to ensure seamless service delivery and a positive client experience.
• Maintain accurate client records, sales activities, forecasts, and pipeline information within CRM and other business systems.
• Monitor market trends, competitive activity, and customer feedback to identify new business opportunities and inform sales strategies.
• Represent Gemini Legal at industry events, networking functions, conferences, and client meetings to strengthen brand awareness and generate business opportunities.
• Ensure compliance with HIPAA, document security requirements, and all company policies when managing client relationships and confidential information.
• Analyze account performance and recommend strategies to improve client engagement, retention, and revenue growth.
• Participate in sales training, professional development, and ongoing product education to maintain industry and product knowledge.
• Contribute to continuous process improvement initiatives that enhance sales effectiveness, client service, and operational efficiency.
• Other duties as assigned