Manager, Collection
Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
Manage a collection team, providing guidance, support and training as needed.
Monitor and analyses the performance of the collections team, implement measurement to improve productivity and success rates.
Review and evaluate delinquent accounts, determine appropriate actions to be taken in accordance with internal policy/guideline and legal requirement.
Communicate with customers on their outstanding debts, negotiate payment plan, settlements, or other resolution to improve their repayment status.
Maintain accurate and up-to-date records/data of all collection activities, ensuring compliance with regulatory guidelines and internal policies.
Collaborate with cross-functional teams, including legal, approval authority….etc to resolve complex issue or escalate to appropriate authority for support when needed,
Stay update on industry trends and best practices in collections, introduce new action plans or technologies as needed to improve efficiency and results.
Prepare reports on collections activities, presenting data and insights to upper management on regular basis or upon required.
To complete and deliver other tasks assigned by line managers, or as per business requirement/direction.
Required Skills & Experiences:
Strong Knowledge of collections practices, Cambodian laws, and regulations.
Excellent verbal & written communication skills, with ability to negotiate and persuade customers to reduce/or resolve outstanding debts with the Bank.
Excellent organizational and time management skills to prioritize and handle multiple tasks simultaneously.
Analytical mindset, with ability to analyse data, identify trends and make data-driven decisions.
Strong problematic solving skills, able to think creatively and find innovative solutions to overcome collections challenges.
Excellent attention to details, ensuring accuracy in all records and communications.
Proven leadership skills, foster positive working environment, with ability to motivate and guide a team to achieve target and deadlines.
Strong interpersonal skills, which is able to build and maintain positive relationships with customers and colleagues.
Bachelor’s degrees in business administration, management or others related field.
Minimum of 5-8 years of experience in collections, preferably in a supervisory or managerial role.
Knowledge of legal and regulatory requirements related to collections, litigation process including fair debt collection practice.
Proven track record of meeting or exceeding collections target
Strong understanding of financial statements, cash flow analysis and credit evaluation.
Excellent computer skills, including MS word, Advanced excel, power point… etc.
We encourage candidates from all backgrounds to apply.