MANAGER, CORPORATE TRAINING - CUSTOMER SERVICE

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.

We are hiring a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Work Authorization

Candidates must be legally authorized to work in the United States on a permanent basis at the time of application.

This position is not eligible for employment visa sponsorship now or in the future. OCHIN does not provide sponsorship for employment-based visas or transfers of existing employment-based visas.

Position Overview

The Manager, Training Customer Service will work closely with the Director, Corporate Training and Organizational Development, and OCHIN Leadership Team to develop and implement staff and Leadership development training courses and programs. The person in this role is responsible for assessing, identifying, developing and implementing specialized training offerings aimed at improving individual and organizational performance for OCHIN employees. This position is a key role in creating the Leadership Development Program and Manager Training Programs at OCHIN in addition to annual training responsibilities.

Essential Duties

• This role may specialize in one or more of the following focus areas:
• Lead the design, delivery, and evaluation of OCHIN’s Leadership Development and Manager Training Programs to strengthen leader effectiveness and organizational performance.
• Oversee the New Employee Orientation program, ensuring every new hire experiences a consistent, inclusive, and mission-aligned introduction to OCHIN’s culture, values, and expectations.
• Develop and sustain customer service training programs that enhance member experience, promote consistency in service standards, and reinforce OCHIN’s trusted knowledge partner brand.
• Collaborate with subject matter experts (SMEs) and internal stakeholders to identify learning needs and build engaging, scalable learning solutions across all three focus areas.
• Design, implement, and maintain evaluation tools and dashboards to measure program impact, track participation, and identify opportunities for continuous improvement.
• Leverage technology and blended learning methods (virtual, instructor-led, self-paced) to optimize accessibility and learner engagement.
• Create and manage training content and materials, ensuring accuracy, clarity, and alignment with organizational messaging, policies, and competency frameworks.
• Provide regular updates and insights to the Executive Leadership Team on participation trends, outcomes, and recommendations to advance workforce capability and development goals.
• Foster a culture of learning and development that reflects OCHIN’s values of Learning, Belonging, Heart, and Impact.
• Create standard process, procedure, tools, or trainings that maximizes adult learning in a virtual environment across OCHIN
• Identify and define employee skill gaps and training needs to improve employee performance and knowledge. Present list of prioritized recommendations.
• Consults with cross functional project teams, leaders and/or stakeholders to inform development of workforce training offerings
• Recommend and implement innovative solutions, modifications and enhancements to training programs
• Pursue opportunities for OCHIN training and development programs to bring more value to OCHIN staff
• Actively seek opportunities to reduce professional development costs by developing in-house trainings or leveraging existing trainings for groups of staff
• Manage OCHIN’s professional development processes
• Proactively manage work and communications to ensure that activities and projects are meeting stakeholder needs and deadlines
• Stay current on new or emerging industry facilitation trends
• Other duties as assigned.