Manager Culinary Standard

Job description

Synopsis:
To manage the process and delivery of Etihad's culinary and design program. Accountable for a consistent menu style, standards, product specifications, and development process including all documentation of requirements and budgets, tracking of timelines and deliverables network-wide. To lead input to station catering tenders and supplier selection for EY catering, ensuring consideration of sector-specific requirements and trends. Ensures the delivery of EY's catering promise to guests as outstanding as standard through a team of menu specification managers ensuring compliance with, and.

Accountabilities:

• Maintain, update, and communicate menu planning structure, timelines, and detailed requirements for all routes and meal services ensuring consistency of EY's food and beverage offer network-wide and ensuring compliance with development and delivery timescales and budgets.
• Manage a team of Menu Specification Managers to ensure compliance with all requirements of style, standards, and budget and lead the drive for continuous improvement in the quality of EY's food and beverage offer.
• Translate the EY food and beverage vision, style, and standards into actionable plans, documents, procedures, and processes to ensure delivery of a coherent and understandable style, characteristics, profile, and language across the fleet and consistent, on-time delivery.
• Track product quality performance worldwide in regards to food and beverage delivery with detailed reports to colleagues and senior management to build and drive delivery of improved consistency of EY food and beverage.
• Drive the development of all sourcing opportunities in all markets to improve product consistency and reduce cost. Actively monitor cost impacts and seek out brand alliance opportunities to enhance the guest offer whilst mitigating cost. Ensure coordination with Delivery and Commercial teams at all times.
• Lead culinary input to station catering supplier selection processes and other supplier selection recommendations delivering robust analysis of caterer capability and commercial rationale to support clear recommendations enabling good business decisions.
• Build and deliver robust plans to maximize product development and new delivery opportunities to improve product quality and consistency.
• Review and recommend ancillary product definition according to segmentation and demographic per class.
• Negotiate and support catering service agreements and global contracts.
• Work with all key suppliers, especially EASC, to determine and deliver a food category and commodity plan and to introduce a food supplier plan which leverages tactical and strategic supplier relationships to deliver tangible guest benefit and decreased cost.
• Ensure close and robust liaison with Delivery and Commercial teams within EY Catering and with PandSM, GS, and suppliers to ensure all stakeholder needs are effectively managed and all communication is clear and unambiguous.
• Collate competitor analysis of hospitality trends in food and beverage and report quarterly to senior management on key changes and potential vision development requirements.

Qualifications

• Graduate in hotel management and catering or related fields.
• Food and beverage product development, project management, and financial management experience.
• With diploma, 10 years of work experience with a minimum of 5 years within a similar function.
• With degree, 7 years of work experience with at least 4 years within a similar function.
• Preference for having worked in an ancillary-driven airline environment.
• Native English speaker or hold a minimum CEFR C2 level qualification or equivalent.
• Food hygiene training to higher level. Halal training is an advantage.
• Excellent business report writing, menu development and writing skills, and broad communication and influencing skills in fluent English.

Additional information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network, and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

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