Job Purpose: To plan and undertake investigations into allegations of fraud of varying nature and complexity. To maintain quality and efficiency standards of investigations in accordance with policy and procedure of the F&I Division. To reduce fraud losses (current or future) by efficiently and effectively investigating. To liaise with CB UAE through constant monitoring of their online portal for updation of fraud STR. To adopt a proactive approach and contribute towards implementation of Fraud Prevention & detection measures in all parts of the Bank. To gather, record and securely retain evidence relating to an investigation in accordance with the laid down guidelines of F&I Division. To produce appropriate, timely reports/ MIS to the Head of Fraud and relevant managers as appropriate.
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2.1 Reports directly to: Manager – Fraud Prevention & Intelligence 2.2 Reported to by: - |
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Main Responsibilities and Accountabilities: Conduct formal interviews with suspects and witnesses take statements in accordance with the laid down guidelines of F&I Division. Reduce fraud losses by ensuring timely action/stoppage on cases where funds of the bank or bank’s customer may be going to fraudsters and also liaise with various teams through which the funds can be recalled. Report the fraud cases conforming to CB UAE guidelines through its online portal and monitor it constantly for updates from CB, for appropriate actions. Assist the investigation managers in the identification of control weaknesses and implementing solutions and controls for future improvements. Assist in the development and implementation of checks and controls to prevent fraud. Assist in the development and delivery of, and to participate in education, training and awareness activities as part of the fraud awareness program. Maintain to a high standard a record of each investigation and prepare the appropriate and necessary paperwork to assist internal and external investigations. Maintain and publish all MIS related to F&I in time and accurately. Liaise with other control functions, for investigations and to develop contacts relevant to the purpose of F&I division with internal control functions and UAE anti fraud forums. Deal promptly with fraud report e-mail, telephone calls, complaints and other notifications relating to fraud. Communicate sensitively and effectively using plain language.
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Operating Environment, Framework and Boundaries, Working Relationships Highly specialised role that involves interaction with various groups/ divisions across the bank yet maintaining a robust approach when conducting internal investigations. Study of all case documents and extract relevant information without disturbing the sequences so as to ensure that the findings are helpful and admissible in external investigation/ court of law. Requires a disciplined approach when following the investigation methodology i.e. note-taking during interviews and preservation of evidence. Knowledge of international best practices and techniques on use of fraud tools required. Sound knowledge of Banking required of all areas of the bank in conduct of Investigations and suggesting process enhancements. An excellent/ongoing working relationship and liaison with local authorities – Police/CID, Central Bank on fraud related issues.
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Problem Solving / Complexity / Innovation: Use own initiative, sound judgement and experience to reach appropriate decisions in accordance with the aims and objectives of the F&I Division Excellent Analytical skills is needed to understand the data gathered and present it in a MIS form to identify the gaps in processes from the perspective of inherent fraud risks and recommend changes to prevent fraud and under the intricacies of the investigation Hands-on approach to analysis of information and reporting through Microsoft Excel, Word and PowerPoint. Exercise control over preparation and submission of MIS reports. Tracks and assesses fraud risks and fraud trends in the region and their impact on the Bank. Coordinating with Fraud Forums in resolving fraud related issues.
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Decision Making / Authority : Main responsibility will be to conduct an investigation according to the best practices and exercise an objective approach towards investigation. Recommendations towards improvement of processes and/or on the job decisions relating to recommendations for suspension of staff Will be responsible to coordinate with Central bank UAE for all fraud related update and appropriate response on their queries on a daily basis. Will be responsible for forensically examine case details and securely retain evidence relating to an investigation in accordance with the laid down guidelines of F&I Division. Will be responsible to reduce fraud losses (current or future) for bank and its customers. Will be responsible for coordination with law enforcement authorities and even attend court hearings. Recommending fraud write-offs based on results of investigations
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Knowledge, skills and Experience Certified fraud Examiner (CFE) certification is required. Demonstrated sound fraud investigation skills in the past with at least 4 years of related experience and should hold a Bachelor Degree in Accounting & Auditing, Criminal Justice, or related field. Excellent interviewing skills. Ability to handle pressure and tough situations. Excellent report writing skills. Multi-disciplinary capabilities: analytical, qualitative, and quantitative. Self motivated & takes initiative.
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