Manager, GS - Innovation Centre (SBF Office) MY

Job Description:

• Scope projects, understand business requirements, write user stories and ability to prototype or build via low code / vibe coding to accelerate full implementation.
• Build, configure and launch low-code, pro-code, automation and AI-based solutions (e.g. Power Platform, Copilot Studio, workflow automation, Agentic AI).
• Support internal capability setup initiatives by working closely alongside Innovation Centre leadership – setup, run, and ensure momentum for internal guilds or R&D efforts to promote new capability and toolsets.

You will assist and get exposed to one or more of the following job roles within the functions of Solution & Design, Advisory & Insight, Business Process Reengineering or Program Management Office in Innovation Centre.

• Analyse business challenges, customer/employee insights, market research, process performance and operational data to identify improvement opportunities and support solution design.
• Facilitate workshops, process reviews, stakeholder engagement and change activities to support successful implementation and adoption of initiatives.
• Assess and propose solution design that aligns with Research & Insights, UX, Architecture, and Tech teams that balance customer experience, business outcomes, and technical feasibility.
• Track project progress, adoption, benefits and key performance indicators, providing insights and recommendations for continuous improvement.
• Contribute to innovation, transformation and strategic initiatives by supporting business case sizing, pilots, experiments and cross-functional delivery activities.
• Conduct research and benchmarking on industry’s best practices, customer trends, and competitor strategies.
• Prepare visual dashboards and reports to communicate blueprint progress and alignment to stakeholders.
• Coordinate & facilitate workshops and design sessions with:
  • Business stakeholders for input and alignment
  • Experience Design and Solution Architecture teams to ensure they understand expectations and strategic direction for prototypes and technical designs.

Key attributes:

• Proven ability to take ownership and drive initiatives through to completion with minimal supervision.
• Proven ability to deliver outcomes, balancing speed, quality, and business value.
• Proven ability to work beyond defined responsibilities when required to achieve team objectives.
• Proven ability to solve complex problems through analytical thinking and practical execution.
• Proven ability to adapt quickly to changing priorities, technologies, and business needs.
• Proven ability to learn new technologies and apply them effectively in real-world scenarios.

Experience:

• 1 to 5 years, preferably in tech space, transformation office, or familiar with Microsoft or AWS AI platforms
• Preferably engineering, AI or data science graduate. Other disciplines are encouraged to apply if you’re keen on new tech and have an apt on self-learning. (think Agentic AI, vibe coding).
• Design Thinking, Agile, Scrum, Product Management are all added value to the job role.
• Understanding of AI licensing, subscription models, consumption-based billing, and token economics (to be used for cost forecasting).
• Understanding of Microsoft product architecture, Azure AI services, AI observability and monitoring tools, deployment processes, security controls (CMK) and access management are added advantages.