Manager, IT Operations

Our client is a sizable firm that focuses in innovation and technology.

Manager, IT Operations

Responsibilities:

• General Operation Management
  - Establish and manage the support service for the platforms owned by other departments
  - Ensure the day to day IT operation follow the best practice and meets the operations' KPIs
  - Manage the IT Infrastructure Library (ITIL) and foster the ITIL processes to all IT & outsourced team members
  - Ensure all the procedure and documentation for Outsourcing operation is up-to-date and followed according to HKSTP procedure and standards
• Incident and Change Management
  - Ensure the outsourced providers to keep track of all incidents and problems, and are recorded properly
  - Enhance the repeated incidents and Operation tasks by automation
  - Communications within application and infrastructure users when a major incident occurs impacting IT provided services
  - Timely escalate critical incidents to the management team
  - Act as Change Manager to manage all infrastructure changes and ensure records are properly approved according to the ITIL process
  - Ensure the Change Management meetings hosted by Outsourcing when needed
• Others
  - Carry out training or experience sharing session on new IT initiatives
  - Perform any other duties as assigned by the management
  

Requirements:

• Bachelor degree in IT, Computer Science or technology related discipline
• A minimum of 8 years’ relevant experience in IT field having solid experience in total solution and delivering quality service.
• Demonstrated experience in implementing the ITIL process OR certified as ITIL professional will be a definite advantage
• Extensive knowledge of data center operations, network, servers, storage, DR and production operations support. Specific technologies of note include but not limited to Microsoft Server & Client operating system and infrastructure applications, Cisco Voice and Networking, VMware, HP, Dell, Enterprise-level SANs, multi-carrier WANs, and mobile devices
• Ability to manage stakeholders at all levels, both internally and externally including vendors and operation team
• Service-oriented, good problem solving and communication skills
• Professional level business Chinese and English, both written and verbal
• Candidates with less experience will be considered for junior position

Interested candidates, please send your resume (MS Word document) including employment history, present and expected salary to [email protected].

For more jobs, please visit our website: www.delken.com.hk.

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