About Availity

Availity is a leading healthcare technology company focused on simplifying healthcare administration and solving real-world challenges for healthcare providers, health plans, and patients. Our technology helps reduce complexity, so providers can spend less time navigating administrative systems and more time focused on patient care.

About Availity India

Availity India is an important part of Availity's global growth journey. Based in Bengaluru, our India team’s partner closely with U.S. and global stakeholders across technology, product, operations, customer support, and corporate functions.

Our India organization is being built with a strong focus on ownership, learning, collaboration, engineering excellence, and meaningful business impact. Associates in India have the opportunity to solve complex problems, contribute to global initiatives, and support products and services that are part of the U.S. healthcare ecosystem.

About the Role

We are seeking an experienced Product Manager to own and drive key product initiatives within Availity's Payment Accuracy domain. This role is responsible for defining, delivering, and continuously improving product capabilities that help reduce claim errors, prevent avoidable denials, improve payment accuracy, reduce operational rework, and create measurable value for healthcare payers and providers.

This is a highly visible role that requires strong product leadership, healthcare domain curiosity, data-driven decision making, technical fluency, and cross-functional collaboration. The successful candidate will partner closely with Engineering, Analytics, Operations, Customer Success, Product Marketing, and healthcare stakeholders to identify meaningful problems, define scalable solutions, and deliver measurable customer and business outcomes.

The ideal candidate is not simply a backlog manager or delivery coordinator. We are looking for a product leader who can translate complex business challenges into actionable product strategies, influence stakeholders, drive prioritization decisions, and own outcomes from discovery through delivery, adoption, and continuous improvement.

Key Responsibilities

Product Strategy & Roadmap Ownership

• Own a defined product area within the Payment Accuracy platform from discovery through launch and ongoing optimization.

• Define product vision, strategy, and roadmap aligned with business objectives, customer needs, operational efficiency goals, and platform strategy.

• Translate customer problems, business opportunities, operational challenges, and market insights into clear product outcomes and prioritized initiatives.

• Balance customer value, business impact, technical feasibility, implementation effort, operational readiness, and speed to market when making prioritization decisions.

• Define product success metrics and use outcome-based measurements to evaluate product performance and guide future investments.

Customer & Domain Understanding

• Develop a strong understanding of U.S. healthcare payer-provider workflows, claims processing, payment integrity, payment accuracy, denials management, and revenue cycle operations.

• Engage with customers, implementation teams, support teams, operations, sales, analytics, and engineering teams to identify opportunities for product improvement.

• Convert customer pain points and operational challenges into well-defined problem statements, hypotheses, and product initiatives.

• Stay informed on industry trends, customer expectations, competitive offerings, healthcare regulations, and emerging technologies impacting payment accuracy.

Product Discovery & Requirements Management

• Lead structured discovery efforts using customer research, stakeholder feedback, operational insights, and quantitative data.

• Validate opportunities through user research, analytics, workflow analysis, and business impact assessments.

• Define clear product requirements, user stories, acceptance criteria, workflows, and success metrics.

• Ensure requirements are complete, testable, scalable, and aligned with business and technical objectives.

• Collaborate closely with Engineering, QA, Design, Analytics, and Operations teams throughout product development.

Product Execution & Delivery

• Own product capabilities related to payment accuracy, claim validation, rule management, workflow automation, operational tooling, analytics, and customer value measurement.

• Drive product execution from concept to launch while maintaining alignment across stakeholders.

• Partner with engineering teams to ensure product solutions account for scalability, supportability, security, reliability, and operational readiness.

• Support continuous improvement activities based on customer feedback, operational learnings, platform insights, and product performance metrics.

Data, Analytics & Business Outcomes

• Define and monitor key product performance indicators including adoption, utilisation, denial reduction, error reduction, operational efficiency, turnaround time, customer satisfaction, and ROI.

• Use quantitative and qualitative data to prioritise investments, validate product decisions, and evaluate post-launch success.

• Partner with Analytics teams to generate actionable insights and build product value narratives.

• Develop measurable ROI frameworks that support customer engagement, business planning, renewals, and growth initiatives.

AI, Automation & Process Optimisation

• Identify opportunities to leverage AI, automation, and workflow intelligence to improve product capabilities and operational efficiency.

• Use AI-enabled tools to accelerate discovery, analysis, documentation, prioritisation, and decision-making processes.

• Ensure AI-supported solutions remain transparent, auditable, explainable, and aligned with business objectives.

• Support initiatives that reduce manual effort, improve quality, increase scalability, and accelerate time to value.

Technical & Platform Collaboration

• Partner effectively with engineering teams on APIs, system integrations, data flows, workflow design, business rules, scalability, and technical trade-offs.

• Participate actively in architectural and technical discussions to support informed product decisions.

• Ensure product requirements incorporate operational readiness considerations including monitoring, support processes, failure handling, release planning, documentation, and customer communication.

Stakeholder Management & Cross-Functional Leadership

• Collaborate with Engineering, QA, Design, Analytics, Architecture, Operations, Customer Success, Product Marketing, Sales, Privacy, Security, Finance, Legal, and Executive Leadership teams.

• Clearly communicate priorities, trade-offs, risks, dependencies, progress, and business outcomes.

• Build alignment across teams and influence decisions without direct authority.

• Partner with go-to-market teams to support product launches, customer enablement, adoption, and market positioning.
  

Experience

• 10+ years of overall professional experience.

• 5+ years of Product Management, Product Owner, Lead Business Analyst, or related product leadership experience.

• Proven experience managing complex product initiatives from discovery through delivery and optimization.

• Experience within U.S. healthcare, healthcare technology, revenue cycle management, claims processing, payment integrity, payment accuracy, payer-provider workflows, or similarly complex regulated SaaS environments.

• Strong Agile/Scrum experience with roadmap planning, backlog management, sprint execution, release planning, and stakeholder communication.

• Demonstrated success defining product strategy, prioritising investments, and delivering measurable business outcomes.

Domain Knowledge

• Strong understanding of healthcare claims workflows, payment accuracy, denial prevention, payment integrity, or revenue cycle processes.

• Understanding of healthcare operational workflows and customer challenges.

• Ability to quickly learn complex healthcare business processes and regulatory considerations.

Technical Skills

• Experience working with APIs, integrations, workflow systems, data platforms, and business rules engines.

• Strong analytical and data-driven decision-making capabilities.

• Ability to work effectively with Engineering teams on technical concepts, trade-offs, dependencies, and implementation approaches.

• Familiarity with modern SaaS platforms, workflow products, analytics solutions, and enterprise software delivery.

Leadership & Communication

• Excellent written, verbal, presentation, and stakeholder management skills.

• Strong ability to influence across functions without direct authority.

• Ability to thrive in ambiguity while maintaining accountability and execution focus.

• Experience collaborating with globally distributed teams across India and U.S. time zones.

Preferred Qualifications

• Experience with claims editing, payment integrity, claim validation, denial prevention, EDI/X12 transactions, healthcare APIs, or payer-provider solutions.

• Experience with platform products, workflow products, analytics products, operational tooling, or developer-facing APIs.

• Exposure AI-driven workflows, automation platforms, and process optimization initiatives.

• Experience with SQL, Jira, Confluence, Power BI, QuickSight, Pendo, Postman, Swagger/OpenAPI, or similar tools.

• Experience supporting product marketing, customer enablement, enterprise product launches, and customer adoption programmes.

• Experience working within highly regulated environments requiring privacy, security, reliability, and auditability controls.

Why Join Availity India?

• Meaningful impact: Work on solutions that help simplify healthcare administration and support better provider and patient experiences.

• Global exposure: Partner with U.S. teams and leaders while contributing from India to global business priorities.

• Learning and growth: Be part of a culture that values continuous learning, mentoring, knowledge sharing, and career development.

• Flexible work experience: Work in a way that supports productivity, collaboration, and team needs across remote, hybrid, and office-based models.

• Holistic rewards: Benefit from competitive compensation, health and insurance benefits, paid time off, company holidays, leave benefits, Employee Assistance Program support, and learning programs.

• Inclusive workplace: Join a casual, collaborative, and inclusive environment where associates are encouraged to bring ideas forward.

• Office experience: For office-based associates, Availity India provides amenities such as coffee and tea, subsidized meals, recreation areas, and eligible night-shift transportation support.
  

What to Expect from the Hiring Process
Our hiring process is designed to be transparent and engaging. Depending on the role, it may include application review, recruiter discussion, technical or functional assessment, hiring manager interviews, team or leadership conversations, offering discussion, background verification, and onboarding support.

Equal Opportunity Statement
Availity is committed to building an inclusive workplace where all associates feel valued, respected, and empowered to do their best work. We welcome candidates from diverse backgrounds and encourage individuals who are excited by collaboration, innovation, and meaningful impact to apply.