Medical Support Assistant - Federal Contract Position

We are seeking dependable and customer-focused Medical Support Assistants (MSAs) to support a federal government healthcare contract in the Bethesda, MD area.

This role is essential to maintaining efficient patient flow and delivering high-quality administrative support within a clinical environment.

Key Responsibilities

• Provide front-line customer service to patients, visitors, and clinical staff
• Schedule, confirm, and manage patient appointments in electronic systems
• Perform patient registration, admissions, and check-in/check-out
• Maintain accurate and timely patient records
• Answer and direct phone calls in a high-volume setting
• Coordinate patient transportation, travel, and related documentation
• Monitor patient flow and communicate delays professionally
• Support clinical staff with administrative and operational tasks
• Ensure compliance with confidentiality and privacy regulations

Why Join Us

• Opportunity to support a federal healthcare program
• Competitive pay
• Experience in a structured, high-standard clinical environment