Microsoft CRM Support Engineer
Microsoft CRM Support Engineer
Six-month fixed-term opportunity | Full-time | Onehunga
About HRV
HRV is a well-known New Zealand brand, helping Kiwis create healthier, drier and more comfortable homes.
With a strong national presence and a wide range of home ventilation, heating, cooling and water filtration solutions, we rely on effective technology and systems to support our teams and deliver a great experience for our customers.
We are now looking for a Microsoft CRM Support Engineer to join our IT and Customer Experience team.
About the opportunity
This is a full-time, six-month fixed-term role supporting a number of upcoming CRM projects and improvements across HRV.
You will help maintain, support and improve HRV’s Microsoft CRM environment while working closely with internal stakeholders, technology partners and system users. The role will combine day-to-day technical support with project-based work, troubleshooting and continuous improvement.
The proposed start date is 1 September 2026.
The role is initially fixed term for six months due to the current CRM project programme. There may be an opportunity for the role to be extended for a further six months, depending on HRV’s future project pipeline and business requirements.
What you’ll be doing
Your responsibilities will include:
Providing technical and functional support for HRV’s Microsoft CRM environment
Investigating and resolving system issues raised by users
Supporting the delivery, testing and implementation of CRM projects and enhancements
Working with stakeholders to understand system requirements and identify practical solutions
Assisting with CRM configuration, workflows, integrations and system improvements
Coordinating with external technology providers and implementation partners where required
Supporting user acceptance testing, system releases and change activity
Maintaining clear system documentation, processes and support records
Providing guidance and support to CRM users across the business
Identifying opportunities to improve system performance, reliability and the user experience
About you
You will be someone who enjoys solving problems, supporting users and improving how technology works within a business.
Ideally, you will bring:
Previous experience supporting Microsoft Dynamics 365 CRM
Experience troubleshooting CRM, application or systems-related issues
An understanding of CRM configuration, workflows, integrations and data management
Experience supporting technology projects, upgrades or system implementations
Strong analytical and problem-solving skills
Clear communication skills and the ability to work with both technical and non-technical stakeholders
Good organisation and attention to detail
A practical, customer-focused approach to IT support
The ability to work independently while also contributing as part of a wider team
Experience with Microsoft Power Platform, Power Automate, Power Apps, Azure or related Microsoft technologies would be an advantage.
What we offer
A full-time, six-month fixed-term opportunity
The chance to contribute to meaningful CRM projects and improvements
A supportive and collaborative IT and Customer Experience team
Exposure to systems and stakeholders across a national business
The possibility of a further six-month extension, depending on the future project pipeline
Apply now
If you are an experienced CRM support professional who enjoys solving technical problems and helping users get the best from their systems, we would love to hear from you.
Please apply through SEEK with your CV and a brief cover letter outlining your relevant Microsoft CRM experience.
Applicants must have the legal right to work in New Zealand for the full fixed-term period.