Microsoft Hyper-V Infrastructure Engineer (L2/L3) – Banking

About the Role

NTT DATA Singapore is looking for experienced Microsoft Hyper-V Infrastructure Engineers (L2/L3) to join a long-term infrastructure managed services engagement supporting a leading bank in Singapore.

You will be responsible for the operation, administration and support of a large-scale Microsoft Hyper-V Private Cloud Platform, supporting business-critical environments across Production (PRD), Disaster Recovery (DR), UAT, SIT and Development.

This is an opportunity to work on a large enterprise virtualization environment comprising more than 300 Hyper-V infrastructure nodes.

The environment operates 24x7x365, and successful candidates must be comfortable working fully onsite in Singapore on a rotating shift roster, including nights, weekends and public holidays.

Key Responsibilities

• Operate, administer, monitor and maintain enterprise Microsoft Hyper-V private cloud infrastructure.
• Provide L2/L3 operational support across Production, DR, UAT, SIT and Development environments.
• Monitor infrastructure availability, performance, capacity, security and compliance and respond to platform alerts.
• Troubleshoot and resolve incidents involving Hyper-V hosts, Windows Servers, virtual machines, Failover Clusters, storage and network connectivity.
• Perform advanced troubleshooting and recovery of Hyper-V and Windows Server infrastructure.
• Provision and configure virtual machines, including CPU, memory, storage, networking and operating systems.
• Perform VM capacity upgrades and infrastructure configuration changes based on approved requests.
• Administer and support Windows Server and Windows Server Failover Clustering environments.
• Perform security and functional patching across the infrastructure.
• Remediate security vulnerabilities, system-hardening findings and configuration deviations.
• Plan and execute approved infrastructure changes in accordance with established change management processes.
• Perform regular platform health checks, housekeeping and preventive maintenance.
• Monitor infrastructure capacity across compute, memory, storage and network resources and proactively address capacity risks.
• Participate in critical and major incident calls and provide timely technical resolution.
• Perform Root Cause Analysis (RCA) for major and recurring incidents and implement permanent remediation.
• Support Disaster Recovery exercises, infrastructure recovery and DR testing activities.
• Maintain accurate infrastructure inventory, configuration and CMDB records.
• Monitor hardware and software End-of-Life (EOL) and End-of-Support (EOS) and support infrastructure upgrade planning.
• Monitor infrastructure certificates and coordinate renewals before expiry.
• Create and maintain technical documentation, operational procedures, SOPs and recovery runbooks.
• Support infrastructure audits, security reviews, compliance activities and reporting requirements.
• Work closely with application, database, network, storage, security and other technology teams to troubleshoot cross-platform issues.
• Provide technical guidance and knowledge transfer to support teams where required.
• Meet agreed incident response, resolution and infrastructure availability SLAs.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Engineering or a related discipline.
• Relevant hands-on experience in Microsoft Hyper-V and Windows Server infrastructure support.
• Strong hands-on knowledge of Microsoft Hyper-V administration and troubleshooting.
• Good experience administering Windows Server environments.
• Hands-on experience with Windows Server Failover Clustering / Hyper-V Clustering.
• Experience with virtual machine provisioning, administration, troubleshooting and capacity management.
• Knowledge of Microsoft System Center / System Center Virtual Machine Manager (SCVMM) is highly advantageous.
• Experience using PowerShell for administration, troubleshooting or automation is preferred.
• Good understanding of enterprise storage/SAN, networking, DNS and Active Directory concepts.
• Experience with server patching, vulnerability remediation and security hardening.
• Experience supporting highly available Production infrastructure in a large enterprise environment.
• Good knowledge of Incident, Problem, Change and Service Request Management.
• Experience in major incident troubleshooting and Root Cause Analysis.
• Knowledge of Disaster Recovery and infrastructure recovery procedures.
• Familiarity with ITIL processes and CMDB/infrastructure inventory management.
• Strong analytical, troubleshooting and problem-solving capabilities.
• Good communication skills and ability to collaborate with multiple infrastructure and application teams.
• Candidates considered for L3 positions should have deeper expertise in Hyper-V/Windows infrastructure, complex incident resolution, technical escalation, RCA and mentoring of L2 engineers.
• Experience supporting infrastructure within banking, financial services or other large mission-critical enterprise environments will be advantageous.
• Must be willing to work 24x7 rotating shifts, fully onsite in Singapore, including nights, weekends and public holidays.

Why Join This Project?

This is an opportunity to join NTT DATA Singapore and work on a long-term managed infrastructure engagement supporting one of Singapore's leading banking environments.

You will gain exposure to a large-scale Microsoft private cloud environment of 300+ infrastructure nodes, supporting mission-critical systems with stringent availability, security and operational requirements.

Employment Details

Employer: NTT DATA Singapore
Client: Leading Bank in Singapore
Position: Microsoft Hyper-V Infrastructure Engineer – L2/L3
Work Location: Singapore – Client premises
Work Arrangement: 100% onsite
Support Model: 24x7x365 rotating shift operations
Environment: Production, DR, UAT, SIT and Development
Technology Focus: Microsoft Hyper-V / Windows Server / Private Cloud Infrastructure

Interested candidates are kindly requested to email their CV with their experience to [email protected]

We look forward to your application!