Mid-Level Compliance Officer

Job Summary

We are seeking a detail-oriented and proactive Mid-Level Compliance Officer with 2–3 years

of experience to support daily compliance operations, fraud monitoring, and merchant due

diligence. The successful candidate will play a key role in ensuring adherence to internal

policies, regulatory requirements, and operational standards while supporting onboarding and

ongoing merchant monitoring processes.

Key Responsibilities

Fraud Monitoring & Transaction Review

• Review previous day’s transactions to identify anomalies, suspicious activity, or

potential fraud patterns.

• Verify settlements, ensuring correct application of fees

• Perform daily batch checks and reconcile transactions with settlement batches.

• Conduct wallet load reconciliations

• Manage BIN blocking and unblocking processes as required.

Merchant Compliance & Monitoring

• Review merchant websites and assess online reputation (including customer reviews)

to confirm legitimacy and service delivery.

• Conduct due diligence to ensure merchants meet compliance and risk standards.

• Monitor merchant chargeback ratios and escalate where necessary.

Operational Support & Queries

• Respond to daily merchant and internal queries via phone and email.

• Process administrative updates, including:

o Banking detail changes

o Business name or branding updates

o 3DS disablement requests

• Provide support on chargeback-related queries and investigations.

Onboarding & KYC Verification

• Liaise with clients and internal sales teams to collect required onboarding

documentation.

• Perform KYC (Know Your Customer) verification in line with compliance policies.

• Ensure secure storage and proper record-keeping of all documentation.

• Submit completed applications for management approval.

• Upon approval, set up merchant accounts and onboarding systems.

Requirements

Minimum Requirements

• 2–3 years’ experience in compliance, risk, fraud monitoring, or a related field.

• Strong understanding of KYC, AML, and regulatory compliance principles.

• Experience in payments, fintech, or financial services is advantageous.

• High attention to detail and strong analytical skills.

• Excellent communication and problem-solving abilities.

• Ability to manage multiple tasks and meet daily operational deadlines.

Key Competencies

• Analytical thinking and risk awareness

• Strong organizational skills

• Integrity and confidentiality

• Customer service orientation

• Ability to work independently and within a team

Benefits

• Exposure working for an International Company
  
• Fast- paced learning in a non-corporate environment