Mobile Crisis Intervention Specialist

Join our team as a Mobile Crisis Intervention Specialist! This role offers a great opportunity to demonstrate your skills, contribute in a fast-paced environment, and grow with the organization. This position is a permanent full-time Union role. We’re seeking a motivated individual who is dependable, adaptable, and interested in building a long-term career with us.

Summary:
The Mobile Crisis Intervention Specialist provides mental health counseling and support to non-hospitalized individuals (18 and older) experiencing a severe disruption in thought, mood, or behavior. The primary role of the Crisis Specialist is to help the individual with the psychological response to a specific situation and minimize long-term mental and emotional damage; triage to determine the level of crisis, assess and evaluate behavior, and make a clinically appropriate recommendation for the next steps. This service provides an immediate response to situations where an individual's behavior may create a concern for safety
Essential Duties and Responsibilities include the following. Other duties may be assigned.

Provide immediate access to crisis support through phone counseling and in-person crisis intervention.

Effectively triage to determine the level of crisis and necessary crisis response services; understanding of the progression of the emotional states following trauma; assessment of the crisis state (independent of the individual's response state)

Assess and evaluate client behavior; utilization of evidence-based practices, tools, and instruments; provide evidence-based counseling (de-escalation, grief, substance use recovery, short-term solution-focused)

Knowledge of which social services are available to different individuals and ability to coordinate services with multiple governments, aid, recovery support, hospital, or social service organizations

Maintaining a network of other specialists to whom you can refer the patient for ongoing care. Ability to work in a variety of high-risk situations and guide individuals in a calm, professional manner toward making healthier choices without rendering judgment

Support securing appropriate services for individuals in crisis, including referrals to voluntary inpatient settings and applications for involuntary emergency examination and treatment under §302 of the Mental Health Procedures Act of 1976.

Provide linkages to community supports, supportive counseling, and substance abuse services, always reflecting the possibility of recovery

Provide all appropriate documentation set forth by supervisor including but not limited to progress notes, summary and assessment, administrative intake, follow-up, and inter-agency communication

Participate in assertive outreach to individuals identified as being at high risk of necessitating crisis services; handle multiple cases at once. Interface with families, loved ones, and other supports of persons

Maintain communication with physician, psychiatrist, pharmacist, and other appropriate ancillary service providers

Attend scheduled staff team meetings and appropriate in-service training as directed by the supervisor.Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well individually and in group problem-solving situations; Uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.
Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision-making process; makes timely decisions.
Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
Dependability - Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies the appropriate person with an alternate plan.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.
The Consortium is an EOE/Veterans/Disabled/LGBT employer.

The Consortium is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment basis of race (to include hair type, hair texture, or hair style), color, religious creed (to include all aspects of religious observances and practice, as well as belief), disability, ancestry, national origin, age (40 and over), or sex (to include pregnancy status, childbirth status, breastfeeding status, sex assigned at birth, gender identity or expression, affectional or sexual orientation, and differences in sex), and retaliation or any other basis protected by applicable law.

Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.