Mobile Service Coordinator

At the Proctor Dealerships, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Proctor Dealerships is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical
• Dental
• Vision
• 401K Plan
• Vacation and Sick Leave
• Paid Holidays
• Paid Training
• Counseling Services
• Health and wellness
• Supplemental Insurances
• Discounts on products and services

SUMMARY

The Ford Mobile Service Coordinator leads the daily logistics, customer scheduling, and operational worktlow for our off-site mobile maintenance and light repair units. This role bridges customer communication, dealership service operations, and field technician dispatching to deliver seamless, on-site service to retail and fleet clients.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

Scheduling & Route Logistics

• Manage daily appointment calendars for mobile service vans and remote technicians.
• Optimize daily travel routes based on location, job duration, technician skill level, and traffic constraints.
• Coordinate with Fleet Accounts and retail customers for on-site access, parking clearance, and vehicle staging.

Dispatch & Fleet Operations

• Serve as the central point of contact for mobile service technicians in the field.
• Monitor real-time job completion, route delays, and unexpected parts requirements.
• Ensure mobile van units are properly stocked, clean, and maintained according to Ford standards.

Service Prep & Parts Staging

• Review upcoming repair orders (ROs) 24-48 hours in advance to verify recall parts, maintenance kits, and specialized tools are staged.
• Partner with the Parts Department to ensure zero delays in van loading prior to morning dispatch.
• Pre-diagnose basic service needs {e.g., recall eligibility, tire sizing, battery specs) before confirming remote visits.

Customer Communication & Experience

• Provide clear pre-visit instructions to customers (key handoff, vehicle positioning, payment expectations).
• Send automated or manual updates regarding arrival windows and completion times.
• Handle customer inquiries, post-service follow-ups, and field issues promptly.

Administrative & Repair Order Processing

• Open, track, and close mobile Repair Orders within the dealership management system {OMS).
• Process field payments and upload digital inspection reports {MPls) directly into customer files.
• Track key performance indicators (KPls) including van utilization rates, jobs per day, and customer satisfaction (CSI).
• Provide back-up as needed to Express Service Advisors.

EDUCATION and/or EXPERIENCE

2+ years in automotive dealership service writing, dispatching, or logistics coordination

{Ford/Lincoln OMS experience preferred).

• Technical Aptitude
  • Familiarity with basic automotive service terminology, Ford recall procedures, and maintenance cycles.

• Systems Proficiency
  • Strong skills with OMS platforms (COK, Reynolds & Reynolds, or Xtime), route optimization software, and GPS tracking.

• Communication
  • Excellent phone, text, and email communication skills with a strong customer-first mindset.

This company is an equal opportunity employer and ADA compliant employer and does not discriminate because of race, color, religion, sex, age, citizenship, marital status, disability, national origin, familial status, gender identity or expression, or sexual orientation.

EQUAL OPPORTUNITY EMPLOYER

APPLICANT’S STATEMENT

I understand that if I am hired, my employment will be for no definite period, regardless of the period of payment of my wages. I further understand that I have the right to terminate my employment at will at any time with or without notice or reason, and the Company has the same right. No one other than the President of the Company has authority to modify this relationship or make any agreement to the contrary. Any such modification or agreement must be in writing. I understand that the Company reserves the right to require me to submit to a drug test at any time and also reserves the right to require me to submit to an alcohol test and/or medical examination to the extent permitted by law. I further understand that the Company may contact my previous employers and I authorize those employers to disclose to the Company all records and other information pertinent to my employment with them. I release my previous employers from any liability as a result of their disclosure of information about me to the Company. I also authorize the Company to provide truthful information concerning my employment with it to my future prospective employers and I agree to hold it harmless for providing such information. I further understand that if employed I will be on a 90-day introductory period, and that termination for unsatisfactory performance during that period will not result in any Company responsibility for unemployment benefits. I further understand that completion of the introductory period does not confer any expectation of continued employment, and that if employed, my employment will be for no definite period and “at-will.” By signing this application, I certify that all of the information that I provide on this application and in any interview will be true, complete and accurate. I understand that if I am employed and any such information is later found to be false or misleading in any respect, I will be dismissed. I certify that I have received a written notification that the Company may obtain a consumer report or reports on me. I authorize this Company to obtain such a report or reports for use in connection with my application for employment and for other employment-related reasons. If hired, this authorization shall remain on file and serve as ongoing authorization for procurement of employment-related consumer reports at any time during my employment. I understand that the term “consumer report” includes, but is not limited to, credit checks, criminal background checks, Department of Motor Vehicle reports, and investigative consumer reports. I further understand that the term “investigative consumer report” means a report in which information on my character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with my neighbors, friends, or associates, or with others with whom I am acquainted or who may have knowledge concerning any such items of information.