Mobile Service Technician

The Mobile Service Technician is responsible for performing diagnostics, repair, and maintenance on medium-duty through Class 7 and 8 heavy-duty trucks at customer locations or in the field. This position operates with minimal supervision and is considered a highly skilled technician role. The Mobile Service Technician is expected to independently diagnose issues, determine appropriate repair solutions, and provide high-quality service in a field environment while supporting customer uptime and satisfaction.

The "Major Duties and Responsibilities" listed below highlights the key responsibilities and qualifications for the role. The duties and responsibilities outlined are not exhaustive and may adapt over time to align with evolving business needs.

Major Duties and Responsibilities

• Diagnostics and Repair
  • Perform mechanical repairs on heavy-duty trucks and equipment in the field
  • Inspect, test, and diagnose mechanical and electrical issues independently
  • Determine whether repairs can be completed in the field or require shop service
  • Utilize OEM diagnostic software, tools, and mobile service equipment
  • Test vehicles and components before and after repairs to verify proper operation
• Field Service Execution
  • Operate and maintain mobile service truck/van at customer locations
  • Perform routine maintenance, safety inspections, and annual inspections in the field
  • Maintain proper inventory of parts, fluids, and supplies on the mobile unit
  • Complete repairs efficiently while maintaining quality standards
  • Adapt to varying job sit conditions and customer environments
• Customer Service and Communication
  • Communicate repair status, concerns, and updates to Shop Foreman or Service Manager
  • Communicate directly with customers regarding repairs, timelines, and findings
  • Provide professional service and represent the Company in the field
  • Complete all required paperwork and documentation accurately and timely
  • Coordinate with Service Manager or Shop Foreman on complex repairs or support needs
  • Maintain strong customer relationships through reliable service
• Safety and Compliance
  • Follow all safety policies, procedures, and OSHA requirements
  • Maintain a safe, clean, and organized mobile work environment
  • Properly use and maintain tools, equipment, and personal protective equipment
  • Maintain awareness of environmental and safety hazards
  • Participate in required training and certification programs
  • Ensure all work is performed in compliance with Company and regulatory standards