Modem Applications analyst

This position represents a technical position supporting cable modems, Back-to-Back user agents, and premise wireless router infrastructures for OOL, OV, OV4B. This position will be called upon to represent the BISC in interactions with internal and external organizations. An individual in this position is responsible for the tools and applications that support the cable modem DOCSIS boot process, including all related backend systems. They are expected to interface with the appropriate internal departments as well as external vendors in order to coordinate troubleshooting and maintenance. They are expected to use strong decision-making skills to communicate and facilitate application development and maintenance. They must be able to work independently on tasks of moderate and high complexity and assist the Applications and Systems Architecture groups when necessary. They are expected to use their technical knowledge and ability to work with others to solve technical issues in a timely fashion. They will assist in project work in addition to their operational responsibilities. As an Analyst – Modem Applications, you will also be responsible for the identification of devicefeatures and development of service flows to support product requirements, development and testing of DOCSIS XML templates for supported cable modems, development and testing of CNR DHCP extensions to support modem–specific features, production coordination and deployment of new cable modems and features as well as new B2BUA’s Wireless routers and/or enhancements related, and coordination and documentation of plant-wide issues related to templates and extensions. You will also develop operational policies for templates and extension testing and troubleshooting.

Degree in Computer Science, Math, Engineering, or related field is required or equivalent working experience

5+ years previous experience with XML, Java & TCL programming required

2+ years previous system administration experience on multiple operating systems (UNIX Solaris required, Linux desired)

Strong understanding of cable networks and DOCSIS protocols in a large MSO environment

Solid programming skills (Shell scripting, Perl, Java, PHP)

Previous experience working in a mid to large site/network, dynamic, high pressure production environment, and managing large systems with a large customer base and/or devices

Prior knowledge/experience with cable modem technology, DOCSIS and DHCP, TFTP, VoIP MTAs/EMTAs, and networking technologies