Network Engineer

💼 Position Overview

We are seeking a Network Support Engineer to provide foundational technical infrastructure and network support for the Azure Core Networking team within secure Government Cloud environments.

This role provides Tier 1 network operations support for critical infrastructure including ExpressRoute, VPN, and core network services. The position operates in a 24x7 shift-based environment and works closely with senior network engineering and support teams.

🔧 Key Responsibilities

Network Operations

• Monitor network capacity alerts and maintain ExpressRoute Direct port capacity.
• Perform network port provisioning and prepare Network Design Templates (NDT) for buildout activities.
• Create seed files and execute post-build service configuration deployments.
• Validate network configuration settings before production deployment.
• Support network infrastructure decommissioning activities.
• Monitor, triage, and escalate Livesite, customer-reported, and deployment incidents.
• Follow established operational procedures for network configuration and service deployment.

Documentation & Knowledge Management

• Update knowledge bases with troubleshooting procedures and lessons learned.
• Contribute to network automation initiatives such as PNAAS.
• Create and maintain standard operating procedures for Tier 1 activities.
• Maintain accurate records of configuration changes, incidents, and deployment activities.
• Ensure operational documentation remains current and complete.

Partner & Team Collaboration

• Coordinate with Microsoft network partners and service providers, including AT&T, BT, Verizon, and Equinix, for capacity onboarding activities.
• Work with Tier 1.5 and Tier 2 support teams during incident escalation.
• Provide complete incident information and troubleshooting details during escalations.
• Follow established communication and escalation procedures.

🎓 Required Qualifications

• 2+ years of experience in network operations, technical support, NOC, or IT infrastructure support.
• Basic understanding of networking fundamentals, including:TCP/IPRoutingSwitchingDNSVPN fundamentals
• Familiarity with Microsoft Azure networking services is preferred.
• Experience with ticketing systems and incident management processes.
• Basic network troubleshooting and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work independently in a 24x7 operational environment.
• Strong attention to detail and documentation skills.
• Ability to manage multiple priorities in a production support environment.
• Customer-focused approach with good escalation and communication skills.

⭐ Preferred Technical Skills

• Azure networking fundamentals
• ExpressRoute
• VPN technologies
• Network monitoring tools
• Basic packet capture analysis
• PowerShell or Python scripting fundamentals
• Network automation concepts
• NOC / Service Desk operations
• ITIL or incident management practices

🏅 Required Certifications

Candidates should hold one or more of the following:

• CompTIA Network+
• CompTIA Security+
• Microsoft Azure AZ-900

🕐 Work Schedule

• 24x7 operational support environment
• Shift-based working schedule
• Participation in an on-call rotation may be required.