Network Operations Specialist/ Manager

Network Operations Manager

We are seeking an experienced Network Operations Specialist based in Sydney for a long term contract to lead and own the day-to-day operational performance of our enterprise network environment. This role is critical to ensuring the stability, resilience and continuous improvement of core network services across LAN, WAN, Cisco SD-WAN, wireless and network security.

About the Role

You will be responsible for overseeing network operations, leading incident response, managing vendor performance, and ensuring robust operational governance. Acting as a key escalation point, you’ll work closely with internal stakeholders and external partners to deliver reliable, secure and high-performing network services in a complex enterprise environment.

Key Responsibilities

Network Operations Ownership

• Own the day-to-day operational performance of the enterprise network across LAN, WAN, Cisco SD-WAN, wireless and network security services.
• Lead and coordinate responses to major incidents, ensuring timely restoration, clear communication and effective escalation.
• Drive problem management, root cause analysis and preventative actions to reduce repeat incidents and improve service stability.
• Provide on-call support as part of a roster and support war room activities during critical operational events.

Vendor & Service Management

• Act as the key operational escalation point for managed service providers and technology partners.
• Hold vendors accountable for service delivery, SLAs, quality outcomes and remediation actions.
• Monitor vendor performance, identify service gaps and drive corrective actions where standards are not met.

Change Management & Operational Excellence

• Ensure strong governance across incident, problem, change and lifecycle management processes.
• Support the transition of projects and new services into operations, ensuring documentation, support models and operational readiness are established.
• Develop, maintain and continuously improve network operational procedures, standards and tested configuration states.

Stakeholder Engagement

• Work closely with service owners, infrastructure teams, solution architects and senior leadership to align operations with the enterprise roadmap.
• Communicate technical issues, risks and service impacts clearly to both technical and non-technical stakeholders.
• Foster collaboration and promote a culture of continuous improvement and operational excellence.

Technical Leadership & SME Support

• Provide subject matter expertise for complex network troubleshooting across Cisco-based enterprise environments.
• Support provisioning, installation, operation, patching, upgrades and performance testing of network services.
• Maintain accurate network documentation, inventory records, patch schedules, service procedures and performance reporting.

Key Relationships

Internal

• Senior Managers
• Service Owners
• Infrastructure & Cyber Security Teams
• Cloud Teams
• Solution Architects

External

• Managed Service Providers
• Product Vendors
• Infrastructure Service Providers

Skills & Experience

• 8–10+ years’ experience in enterprise network operations and/or senior network engineering roles.
• Experience in enterprise network across LAN, WAN, Cisco SD-WAN, wireless and network security services.
• Strong operational experience across Incident, Problem, Change and Lifecycle Management in an ITIL-aligned environment.
• Proven experience managing vendors, MSPs and customer-facing operational outcomes.
• Hands-on troubleshooting expertise across Cisco hardware and software, with a solid understanding of TCP/IP and enterprise networking principles.
• Exposure to cloud environments and a strong understanding of operational risk, resilience and service continuity.
• Excellent communication, stakeholder engagement and problem-solving skills.
• Ability to make sound decisions and perform effectively in a high-pressure, 24x7 operational environment.

Additional Requirements

• ITIL Foundation certification preferred.
• Participation in an on-call support roster is required.
• Ability to work collaboratively while taking clear ownership of outcomes.
• Hands on Juniper networks preferred.

To be considered for this opportunity click the 'Apply' button, or for more information about this and other opportunities please contact Shrividya Shivashankar. Please quote our job reference number: 675145.

About us

Workforce Solutions is a division in the Australia and New Zealand region of NTT Ltd. and includes the former Viiew as part of its broader expertise and capabilities. The Workforce Solution division specialize in workforce-as-a-solution services, allowing clients the flexibility to augment or strengthen their team with a specialized workforce who offer deep experience and expertise in digital, data, security, infrastructure, project solutions and business transformation. Our highly experienced and skilled teams are supported by extensive training and enablement, ongoing technical assessments and our global network as part of NTT Ltd. All team members of Workforce Solutions are selected for the depth of their knowledge and experience in their particular field, as well as their professionalism and ability to integrate into our client’s workplace environment. To ensure the best match, we encourage clients to be involved in selecting their Workforce Solutions consultants.

NTT Ltd. is a leading global technology services company. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries and regions

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.