Non-Medical Case Manager

This is a contingent opportunity and would begin work upon the contract award. The Wounded Warrior Call Center (WWCC) provides assistance services for wounded, ill, and injured (WII) Marines, Sailors attached to Marine units, and their family members, throughout all phases of the recovery process and the transition to veteran status or return to active duty. Non-Medical Case Managers (NMCM) provide extended support and outreach calls for non-complex, non-medical case management in situations where issues or concerns of the Marine and their family cannot be adequately resolved during their initial Customer Care Representative (CCR) phone call. NMCMs work cases until all issues have been resolved before transferring them back to the CCR for continued outreach and support.