OEM Strategic Account Manager

At Kondex Corporation, the OEM Strategic Account Manager is responsible for driving proactive growth with Kondex’s OEM customers by combining strategic insight with disciplined execution.

Position Accountabilities:

1. Strategic Planning & Forecasting

• Lead the annual planning process for each assigned OEM account, developing detailed account plans aligned to Kondex growth objectives.
• Build and maintain accurate sales forecasts with regular updates and a strong emphasis on demand visibility, accuracy, and reliability.
• Leverage Salesforce and Power BI to analyze customer demand, history, and trends, enabling data-driven decision-making and insight sharing.
• Monitor account performance against plan; proactively recommend adjustments to seize opportunities or mitigate risks.

2. Customer Engagement & Relationship Building

• Develop deep, cross-functional, multi-level relationships within each customer organization—including executive, operational, engineering, purchasing, and field support teams.
• Develop and maintain strong awareness of key decision-makers, influencers, and emerging leaders to enhance visibility and drive influence across the customer’s organization.
• Serve as a trusted advisor by anticipating customer needs, solving problems, and delivering innovative solutions that drive long-term value.

3. Business Growth & Opportunity Development

• Identify, develop, and convert new business opportunities within assigned OEM accounts through solution-driven conversations and pre-call planning.
• Conduct disciplined Quarterly Business Reviews (QBRs) with each OEM account to align priorities, track progress, and secure buy-in for growth initiatives.
• Proactively identify opportunities to expand into new OEMs and markets by leveraging insights from existing customer relationships.

4. Sales Discipline & Systems

• Apply a structured sales process to manage the business, leveraging Salesforce as the central system of record for pipeline, activities, forecasts, and performance metrics.
• Consistently document account intelligence, call preparation, follow-up actions, and progress against objectives.
• Analyze data and financial metrics to evaluate profitability, ROI, and resource allocation for strategic accounts.

5. Market & Industry Insight

• Stay informed on industry trends, competitive developments, and technological advancements relevant to assigned OEMs.
• Share actionable intelligence internally to shape Kondex’s strategic direction, product development priorities, and go-to-market approach.

6. Travel domestically and internationally to customers, trade shows, etc approximately 50% of time.