Onboarding Operations Specialist
You will own business customer onboarding from the first document request through account activation. You will conduct KYC and KYB reviews, verify entities and beneficial owners, assess risk, escalate higher-risk cases, communicate with customers and partners, resolve documentation issues, and improve onboarding processes through controls and automation.
Responsibilities
- Own customer onboarding from the first document request through account activation
- Conduct KYC and KYB reviews of business entities
- Review corporate structures, beneficial ownership, and source of funds
- Apply onboarding requirements across multiple jurisdictions
- Ensure accounts clear applicable partner requirements
- Apply risk-based judgment as a first line of defense
- Escalate higher-risk cases with clear recommendations
- Coordinate with external partners on onboarding matters
- Respond accurately and completely to partner information requests
- Guide customers through onboarding requirements
- Resolve documentation issues in writing
- Coordinate with sales and the wider business team
- Identify onboarding friction and workflow failures
- Propose controls, process changes, and automation opportunities
- Convert manual onboarding work into product functionality
Requirements
- 2+ years in KYC, KYB, onboarding, or a first-line compliance function
- Working knowledge of customer due diligence requirements across more than one jurisdiction
- Hands-on experience verifying business entities and beneficial ownership
- Exceptional written and verbal communication
- Experience managing high case volume with competing priorities
- Autonomous work style in a fully remote environment
Benefits
- Equity
- Remote work