Onsite Technician 1st / 2nd Level Support (m/w/d)

Assist the client with first and second level support on workstations, mobility devices
Assist with infrastructures (installations, replacement, change, relocation, removal)
Provide support for computer systems in case of hardware and software incidents
Provide support for mobile devices (iPad, iPhone,) in case of software incidents
Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems
Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers
Always demonstrate excellent customer service

Key Responsibilities:

Provide on-site and remote IT support to employees in the Netherlands office.
Diagnose and resolve hardware, software, and network issues.
Maintain and troubleshoot local IT infrastructure, including servers, networks, and telecom systems.
Assist with software upgrades, patches, and system updates. Escalate unresolved issues to appropriate higher-tier support teams.
Collaborate with the regional IT team to locally implement global IT policies and initiatives.
Oversee the purchase process for IT equipment and services, including purchase orders, invoices, and goods receipts. Manage relationships with local IT vendors.

Qualifications & Skills:

Education & Experience Bachelor’s degree in Information Technology, Computer Science, or a related field.
2–3 years of experience in an IT support role, preferably in a multinational or corporate environment.
Strong knowledge of Windows OS, Microsoft Office Suite, and enterprise applications.
Experience in network troubleshooting (LAN/WAN/Wi-Fi).
Familiarity with Active Directory, Office 365, and ServiceNow or similar ITSM tools.
Understanding of IT security best practices.
Strong problem-solving skills and a customer-oriented approach.
Excellent communication skills in English AND Dutch.
Ability to manage multiple priorities and work independently in a small team.
Collaborative attitude with a proactive and adaptable mindset.

All our positions are open to both women and men and are, of course, open to people with disabilities.

See also