Operations Agent

Department: Operations

Report to: Operations Manager

Job Status (FLSA): Non-Exempt

Location: Dallas, Texas

Position Summary:

The purpose of this position is to ship product to customers by scheduling pickups and verifying jobs that are ready to ship. The Operations Agent will work closely with the company’s customs brokers, warehouse staff, shipping companies and clients. As well as assisting with shipping, receiving and transportation.

Duties and Responsibilities:

• Assist answering incoming phone calls, e-mails and respond to customer’s requests
• Supervise the loading of trucks
• Taking bookings from customers
• Track shipments and communicate with clients about the shipment’s progress
• Schedule pick-ups and deliveries
• Update shipments in Trans Soft
• Review the Work Day file for outstanding pickups
• Cultivate a positive and enduring relationship with Customers / Vendors / Co-Workers
• Must be able to work in a very fast pace environment
• Must be able to multi-task
• Accurately receive cargo – record dims and weight of each shipment
• Inspect cargo for damages and address exceptions
• Responsible for staging cargo efficiently in the warehouse
• Offload and load both inbound and outbound cargo
• Comply with all safety and security procedures and TSA regulations
• Perform other duties and projects as assigned