Operations Analyst

Spatial Front, Inc. (SFI)—a two-time USA Today Top Workplaces awardee and Washington Post Top Workplaces honoree—is seeking an Operations Analyst to join our growing team. The ideal candidate will support the administration, monitoring, scheduling, execution, and operational support of enterprise batch processing and automated workflows across a complex PeopleSoft platform in a federal environment.

This role reports to the IT Operations Lead and supports production and test operations involving Stonebranch, Ab Initio Control Center, Phire, GoAnywhere, Windows/RDP, UNIX, VDI, and Azure DevOps Boards (ADO). The ideal candidate will combine strong operational discipline with hands-on understanding of workload automation, batch execution, incident response, runbooks and SOPs, release support, and coordination across infrastructure, application, and interface support teams to maintain reliable business processing and system interfaces.

Work Location: On-site in Arlington, VA

Key Responsibilities

• Support enterprise batch processing, workload automation, job scheduling, monitoring, execution support, and day-to-day operational activities across production and test environments under the direction of the IT Operations Lead.
• Configure, schedule, maintain, and support batch jobs, workflows, calendars, triggers, dependencies, and execution windows in Stonebranch and related tools to ensure alignment with business processing requirements and service level agreements (SLAs).
• Monitor workflows, jobs, alerts, file transfers, and system health on a 24x7 basis as required; identify, investigate, and help resolve job failures, delays, missed dependencies, interface issues, and performance degradation.
• Support production releases and test activities involving new workflows, interface changes, configuration changes, and operational requirements, working closely with the IT Operations Lead, Ab Initio support resources, infrastructure teams, PeopleSoft administrators, developers, and trading partners.
• Execute operational support activities during incidents and outages, including communications, timely escalation, restart, recovery, rollback, and approved remediation procedures to restore service and minimize business disruption.
• Create, update, and follow operational runbooks, SOPs, scheduling standards, naming conventions, workflow documentation, and knowledge articles related to batch execution, interfaces, and operational procedures.
• Track processing trends, recurring issues, SLA performance, and operational metrics; document incident status, actions taken, and solutions; support audit requests and produce reports on job execution, failures, and service health.
• Ensure adherence to organizational security policies, operational controls, audit requirements, and change management processes, and participate in incident reviews, release readiness activities, and continuous improvement efforts.