Operations Control Manager

NOTE: This role does not offer Relocation or Sponsorship. Applicants must be eligible to work in Isle of Man.

Establish, implement, track and monitor the Ops Control capability and framework to embed a robust Operations environment across the end-to-end Ops Controls landscape within components of a product ops focus, to contain losses and minimise non-financial risk. Lead and guide a Controls Team to effectively embed and maintain a robust Ops Control environment, enable real-time assurance through the Control Lifecycle. Influence leadership to contain operational losses and minimise non-financial risk

Minimum Qualification:

• First Degree in Audit
• First Degree in Risk Management

Experience Required :

• 5 - 7 years experience in Operations Control, Product Business Risk Control Committee/ MANCOs
• 8-10 years experience and advanced knowledge of banking and the various products

Key Outputs :

• Account for the implementation of end-to-end Control frameworks and tools across components of a product ops focus and monitor to ensure reporting is complete and accurate, control data sets correctly reflect the control environment and the underlying Control process supporting the control framework is operating optimally. Provide inputs to contribute to the development and continuous improvement of the end-to-end Operations Control environment.
• Pro-actively monitor, track and remediate risks: Implement and track KRIs across end-to-end Operations area of responsibility (components of a product ops focus) to measure risk and identify trends to enable early identification and remediation / mitigation actions where relevant of risk. Generally, but not limited to, risks are at a moderate level, given the Control accountability, is across different/multiple business areas OR where risks reflect a degree of complexity and ambiguity.
• Influence and encourage Operations and front office / business stakeholders (upstream and downstream) to implement recommended controls to ensure a sound control environment.
• Account for identifying and highlighting the inter-connectedness of product, systems, processes in the area of responsibility (components of a product operations focus) and the upstream and/or downstream impact of control failures through maximising relationships across the value chain.
• Gather and analyse relevant data, perform trend analysis via monthly dashboards and other reporting mechanisms to provide early identification of potential risks and trends and share insights within Operations Control Team and stakeholders within assigned Operations area of responsibility (components of a product ops focus).

Behavioural Competencies:

• Challenging Ideas
• Embracing Change
• Interpreting Data
• Making Decisions
• Resolving Conflict

Technical Competencies:

• Evaluating Risk Management Effectiveness
• Product Knowledge (Business Banking)
• Product Knowledge (Consumer Banking)
• Risk Management
• Risk Reporting

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