Operations Coordinator - Playhouse

DUTIES: Under the general supervision of Visitor and Member Engagement Manager and Exhibits Manager, Operations Coordinator is responsible for:

• Act as the primary Manager-on-Duty, fill in in other floor staff roles as needed.
• Rotate working Weekends as MOD with other office staff.
• Attend office staff meetings, all staff meetings, Real Tools meetings, and MOD meetings.
• Supervise part-time floor staff (Playologists, Maker Playologists, Admissions Attendants, volunteers and interns) in the following areas:
  • Assist in hiring, training, and performance reviews
  • Encourage and implement cross training
  • Oversee weekly exhibit detailing with floor staff
  • Ensure part-time floor staff maintains a high level of customer service
  • Ensure part-time floor staff complete daily tasks
• Monitor cleaning supplies and communicate supply needs to full-time staff.
• Conduct weekly water table maintenance and oversee staff and volunteers for weekly Exhibit Maintenance.
• Monitor front desk supplies, replenish membership and other forms, and communicate other supply needs to full-time staff.
• Assist with greeting of groups, payment processing, membership processing, etc.
• Make customer service decisions as needed while maintaining outstanding customer service practices and standards.
• Oversee daily operations by completing interior and exterior walk-throughs during the day, ensuring a safe and clean museum environment, troubleshooting of exhibit problems, and record exhibition problems as needed.
• Ensure a smooth and organized delivery of all museum offerings, create and communicate daily agenda to staff.
• Opening and closing procedures for museum - operating alarm system, preparing safe, cash drawers and registers for the business day.
• Follow all safety procedures that pertain to the duties performed and support all aspects of the Park District’s safety program.
• Demonstrate commitment to museum values and goals of excellence in learning, equality, collaboration and customer service.
• Perform all other duties as assigned.

ESSENTIAL FUNCTIONS:

• The work requires periodic physical exertion in handling supplies, equipment, and materials typical of the hospitality industry.
• Prolonged standing, bending, stooping and ability to lift and carry up to 40 pounds are required on a periodic basis.
• Must have the ability to manipulate keyboard, phone, and cash machines.
• Must be able to bend at waist and knees in order to file and stock.