Operations Executive

About the Role

Zenith Facility Services is a NEA-licensed cleaning and integrated facility management company operating across hawker centres, healthcare facilities, preschools, commercial buildings and premium residential developments in Singapore.

We are seeking a hands-on and reliable Operations Executive to lead day-to-day field operations, manpower deployment and client servicing across our contracts.

This role suits someone who thrives on the ground — solving operational problems as they happen, supervising crews, and holding service standards steady across multiple sites. It is not a desk role.

Who You Will Work With

• Admin Executive — manages recruitment, documentation, payroll inputs and compliance records. You will provide real-time operational input (attendance, punctuality, disciplinary matters, onboarding support) so that records stay accurate.

• Chief Executive Officer — oversees operational improvement and customer satisfaction. You will provide ground-level insight and recommendations that support service quality and contract retention.

• Business Development/Sales Support —drives client relationships and new opportunities. You will support this by maintaining strong relationships during site visits, flagging expansion or additional-service opportunities at existing accounts, and passing on referrals and new contacts.

Together these roles form the backbone of frontline delivery and back-office support.

Key Responsibilities

1. Site Operations & Service Quality

• Oversee daily operations across assigned customer sites.

• Conduct site inspections and audits to uphold cleaning and service standards.

• Respond promptly to operational issues and service lapses, and close them out properly.

• Ensure compliance with workplace safety requirements, SOPs and NEA standards.

2. Manpower Deployment & Supervision

• Plan and allocate manpower daily based on site requirements and contract obligations.

• Supervise cleaning crews, ensuring punctuality, grooming, conduct and performance.

• Coordinate replacement staff to close urgent manpower gaps.

• Provide attendance and performance updates to the Admin & HR Executive.

3. Client Servicing & Account Management

• Act as the main operations liaison for assigned clients.

• Address concerns and follow through on service recovery until the client is satisfied.

• Build strong working relationships that support contract retention and renewal.

• Provide periodic operational updates and reports to clients.

4. Site Inventory, Equipment & Vendor Coordination

• Monitor stock levels of cleaning consumables, chemicals and equipment across sites.

• Arrange repairs, replacements and replenishment before shortages affect service.

• Coordinate with vendors on equipment servicing and maintenance.

Site consumables and operational equipment sit with this role.

5. Reporting &Continuous Improvement

• Prepare site reports, incident logs and monthly operational summaries.

• Track manpower utilisation and performance trends across contracts.

• Recommend improvements to efficiency, cost control and service quality.

Requirements

Essential

• Diploma or Degree in any discipline (Operations, Facilities Management or Building Services preferred).

• Strong leadership and communication skills, with the confidence to supervise ground staff directly.

• Practical problem-solving ability — you fix what is in front of you rather than escalating it.

• Comfortable managing multiple sites and shifting priorities within the same day.

• Willing to travel daily to client locations across Singapore.

• Customer-service oriented, adaptable and proactive.

Advantageous

• Experience in cleaning, facilities management, security, logistics or similar operations.

• Familiarity with NEA cleaning standards, WSH requirements, bizSAFE or the Progressive Wage Model.

• Class 3 driving licence and own transport.

• Conversant in a second language commonly spoken by frontline crews.

Working Arrangements

We would rather be upfront about this than surprise you later:

• Cleaning operations begin early. Expect early morning site starts on a regular basis.

• This is a travelling role across multiple client sites, not a fixed-location job.

• Occasional after-hours or weekend attendance is required for incidents, audits and mobilisations, on a shared rotation.

Why Join Zenith Facility Services

• A key frontline role with direct impact on client satisfaction and contract retention.

• Clear career pathway to Operations Supervisor and Operations Manager.

• Direct working relationship with the CEO — your recommendations get heard and acted on.

• A stable, growing company with long-term contracts across multiple sectors.

• Competitive salary with performance incentives and funded training where applicable.

How to Apply

Call 8978 1899 or email your resume to [email protected]

Please include your earliest start date and expected salary. Only shortlisted candidates will be contacted.