OPERATIONS MANAGER

Affiliated Dermatology is seeking an experienced Operations Manager to lead the day-to-day operations of our flagship and largest practice location.

This is a highly visible, hands-on leadership role for someone who understands what it takes to keep a busy medical practice running effectively. We are looking for a manager who can balance people, providers, patients, schedules, operational priorities, and the unexpected challenges that come with healthcare, all while keeping the office moving forward.

This is a working floor manager position. The right person will be present, engaged, and accessible to the team. You should be equally comfortable coaching an employee, reviewing staffing and performance metrics, addressing a patient concern, troubleshooting a workflow issue, and stepping onto the floor to help the team when patient volume or staffing demands require it.

If your management style is to lead from behind a desk, this likely will not be the right fit. If you like being where the action is, solving problems in real time, and building a team that can perform in a fast-paced environment, we want to hear from you.

What You'll Do

As Operations Manager, you will take ownership of the overall performance and daily operations of the location, including:

• Lead, coach, develop, and hold staff accountable for performance and expectations.
• Maintain a strong, visible leadership presence throughout the practice.
• Manage daily staffing and workflows to support patient volumes and provider needs.
• Create and maintain employee schedules, adjusting resources as operational needs change.
• Anticipate staffing and workflow challenges and address them before they impact patient care or the team.
• Recruit, interview, onboard, train, and develop employees.
• Conduct regular employee check-ins and performance evaluations and address performance or conduct concerns promptly.
• Partner closely with providers to identify operational needs, resolve concerns, and support efficient clinic flow.
• Monitor patient volumes, labor allocation, supply expenses, staffing needs, and other key operational metrics.
• Manage labor and inventory budgets with an understanding of the financial impact of operational decisions.
• Identify inefficiencies and implement practical improvements to workflows, processes, and communication.
• Handle escalated patient concerns professionally and work toward appropriate resolution.
• Coordinate equipment, facility, and supply needs.
• Ensure practice policies, procedures, safety standards, HIPAA requirements, and applicable regulations are consistently followed.
• Serve as a liaison between the office and departments including Operations, Human Resources, Revenue Cycle Management, IT, Marketing, and Finance.
• Communicate clearly with leadership regarding staffing, provider needs, operational concerns, and opportunities for improvement.
• Step in and work alongside the team when needed. No task is "beneath the manager" when it comes to keeping the practice running effectively and supporting patients, providers, and staff.

What We're Looking For

We aren't looking for someone with 15 or 20 years of management experience. We are looking for someone whose experience has given them a strong understanding of how a medical practice actually operates.

About Affiliated Dermatology

Affiliated Dermatology is a long-standing, growing Arizona dermatology practice providing comprehensive medical, surgical, and cosmetic dermatology services in 8 locations in Maricopa County. Our Operations Managers play an important role in creating an environment where providers can focus on patient care, employees have the support and direction they need to succeed, and patients receive an efficient and professional experience.

This position will lead our flagship office, making it an excellent opportunity for an experienced healthcare manager who enjoys being deeply involved in practice operations and wants to make a measurable impact.