Operations Manager

Job purpose

Manage overall operational activities to ensure efficient, safe, and cost-effective execution of production, maintenance, quality, supply chain coordination, and resource utilization in line with business objectives, customer requirements, and company standards.

Key accountability areas

Operations management

• Manage day-to-day operational activities to ensure smooth workflow across production, maintenance, quality, and related support functions.
• Ensure operational plans are executed in line with approved schedules, targets, and business priorities.
• Monitor operational performance and address issues affecting productivity, delivery, quality, cost, or safety.
• Coordinate with internal departments to ensure alignment between operations and business requirements.

Production & delivery performance

• Follow up on production progress to ensure output targets and delivery timelines are achieved.
• Ensure effective utilization of manpower, machines, materials, and operational capacity.
• Support the resolution of operational bottlenecks, delays, and resource constraints.
• Monitor performance indicators related to productivity, efficiency, downtime, quality, safety, and cost.

Quality, safety & compliance

• Ensure operations comply with quality standards, safety requirements, company procedures, and applicable regulations.
• Promote a safe working environment and ensure proper implementation of health and safety practices.
• Follow up on quality issues, non-conformities, and corrective actions with concerned teams.
• Ensure proper housekeeping, workplace discipline, and 5S practices across operational areas.

Resource & cost management

• Manage operational resources to achieve optimal utilization and cost efficiency.
• Monitor operational costs and support initiatives to reduce waste, rework, downtime, and unnecessary expenses.
• Support budget planning and ensure operational activities are managed within approved targets.
• Recommend actions to improve resource planning, manpower allocation, and operational efficiency.

Process improvement

• Identify opportunities to improve operational processes, workflow, productivity, and service levels.
• Lead continuous improvement initiatives to enhance efficiency, quality, and cost performance.
• Coordinate with engineering, maintenance, quality, and supply chain teams to improve operational reliability.
• Support the implementation of new systems, tools, and best practices across operations.

Team management & reporting

• Manage and guide operations teams to ensure effective performance and accountability.
• Assign responsibilities, monitor performance, and support team development.
• Prepare operational reports, performance updates, and improvement recommendations for management.
• Communicate operational priorities, challenges, and progress to relevant stakeholders.

Role accountability

HR proficiency:

• Ability to recruit, recognize, and cultivate high performers and expose them in order to create a robust second line of management.
• Ability to recognize low performers and guide them to improve or release them.
• Ability to treat subordinates equally without any discrimination.
• Assessment criteria of subordinates is performance that leads to planned results.
• Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.

Responsibility:

• Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.
• Able to anticipate problems and make the necessary proactive steps to prevent them.
• Ability to take necessary and proper timely decisions.

Delivery:

• Deliver the required results in timely manner with required quality and cost.

Making a tangible difference:

• Must make a tangible difference to his area of operation and exceed business expectations.

Business planning and performance:

• Able to transform the corporate goals into business plans.
• Able to plan, follow-up, and execute those plans, whether they are annual or development plans.
• Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.
• Provide periodic work progress reports.
• Responsible for monitoring and controlling budgets and expenses to achieve the optimum cost efficiency.

Organizational development:

• Develop the organizational structure according to the current requirements taking into consideration future and development plans.
• Ensure availability of job descriptions for all job roles and deployment.

Business process improvements:

• Develop, coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.
• Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.
• Promote the automated systems and using them fully, to spread its culture.

Quality:

Quality is considered as alfanar’s prime competitive advantage; as such, managers are expected to act accordingly.

Adaptation:

• Adapt to new and alternative techniques, technologies, management structures, and business models.

Health, safety and environment:

• Ensure a safe, secure, and legal work environment as per the standard regulations.

Academic qualification

Bachelor degree in electrical engineering or any relevant field.

Work experience

6 to 10 years.

Technical / functional competencies

• Operations management
• Operations planning
• Operations research