Operations Manager
This is a remote position.
We are a small B2B professional services firm seeking a dynamic and organized Operations Manager and Executive Assistant to support our leadership team and ensure the smooth operation of our business. The ideal candidate will be a proactive problem-solver with exceptional communication skills, meticulous attention to detail, and experience in content creation and marketing support.
Responsibilities
Operations Management:
Oversee daily business operations to ensure efficiency and effectiveness.
Manage and optimize internal processes, including project management, client onboarding, and service delivery.
Develop and implement operational policies and procedures.
Coordinate and manage office supplies, technology, and vendor relationships.
Monitor and manage budgets, invoicing, and financial records.
Assist with human resources functions such as recruitment, onboarding, and employee relations.
Prepare operational reports and analyses to support decision-making.
Content Creation and Marketing Support:
Assist in developing and executing marketing strategies and campaigns.
Create, edit, and manage content for the company’s website, blog, social media, and other marketing channels.
Coordinate with external marketing agencies and vendors as needed.
Track and report on marketing metrics and campaign performance.
Support the preparation of marketing materials, including brochures, newsletters, and presentations.
Ensure brand consistency across all marketing materials and communications.
Skills and Qualifications
Bachelor’s degree in Business Administration, Marketing, Communications, or related field.
Proven experience as an Operations Manager, or similar role, preferably in a B2B professional services environment.
Exceptional organizational and multitasking skills.
Strong written and verbal communication skills.
Proficiency in office software (e.g., Microsoft Office Suite, Google Workspace), project management tools, and marketing software.
Ability to work independently and as part of a team.
High level of discretion and professionalism.
Strong problem-solving skills and attention to detail.
Financial acumen and experience with budget management.
Skills in using QuickBooks Online, Microsoft and Google environments, Canva and other content creation and management systems, LinkedIn and LinkedIn Sales Navigator, Pipedrive/Hubspot and other CRM platforms, and project management software such as Trello.
Familiarity with social media platforms like Instagram, TikTok, Facebook, and YouTube, or willingness to learn.
Preferred Qualifications
Experience with CRM software and business analytics tools.
Knowledge of industry-specific regulations and compliance requirements.
Proven track record of implementing process improvements and operational efficiencies.
Experience in content creation, social media management, and digital marketing.
If you are a motivated professional with a passion for supporting business growth, operational excellence, and marketing innovation, we encourage you to apply. Join our team and contribute to the success of our firm!